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Ritik Pushpad

@ritikpushpad

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IT Specialist at NA Supreme Research managing infrastructure, servers, networks, and end-user devices.

India

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What I'm looking for

I'm building my skills in Linux, Git, Python, Docker, AWS, and automation as I transition into Cloud & DevOps roles.

At NA Supreme Research Pvt. Ltd., I manage IT infrastructure, servers, networks, and end-user devices. I also provide Tier 2/3 support and administer Truecaller, Airtel IQ Connect, DLT portals, and domain renewals.

At Finknit Research Pvt. Ltd., I supported Windows and Ubuntu devices and administered Zimbra Mail Server. I managed network and connectivity services, including LAN/WAN, VPN, CCTV, leased lines, and PRI.

Earlier, at Alpstine Technology Pvt. Ltd., I reduced ticket resolution time by 25%. At Akash IT and Tech Supports, I provided end-user support and maintained a 95%+ ticket resolution rate; I'm now building DevOps skills for a transition into Cloud & DevOps roles.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist

Current

NA Supreme Research Pvt. Ltd.

Mar 2025 - Present (1 year 6 months)

Manage IT infrastructure, servers, networks, and end-user devices. Provide Tier 2/3 support and administer Truecaller, Airtel IQ Connect, DLT portals, and domain renewals.

IT Infrastructure Management Server Administration Network Management Tier II Support Truecaller Airtel IQ Connect DLT Portal Domain Management Security Controls Patch Management Backup Corporate Trainer

IT Support Engineer

Finknit Research Pvt. Ltd.

Jul 2023 - Feb 2025 (1 year 7 months)

Supported 100+ Windows and Ubuntu devices and administered Zimbra Mail Server. Managed LAN/WAN, VPN, CCTV, leased line, and PRI connectivity, helping reduce downtime through proactive monitoring.

Windows Ubuntu Zimbra Mail Server LAN WAN VPN CCTV Leased Lines T1 PRI Proactive Monitoring Troubleshooting

System Administrator

Alpstine Technology Pvt. Ltd.

Jul 2022 - Jun 2023 (11 months)

Reduced ticket resolution time by 25% and maintained hardware, software, and networking equipment. Handled IT assets, procurement, and vendor coordination.

System Administration Hardware Maintenance Software Maintenance Networking IT Asset Management Procurement Vendor Management Ticket Resolution

Customer Support Engineer

Akash IT and Tech Supports

Apr 2020 - May 2022 (2 years 1 month)

Provided end-user support for desktops, laptops, Outlook, VPN, and printers. Installed Windows 7–11, MS Office, and business applications, maintaining a 95%+ ticket resolution rate.