Chaudhary User
@chaudharyuser
IT Support professional at GeminiSolution managing Azure infrastructure and supporting Exchange, networks, and end users.
IndiaWhat I'm looking for
At GeminiSolution Pvt.Ltd., I manage Azure cloud infrastructure, including virtual machines, storage accounts, API permissions, and access control. I also support Microsoft 365 accounts and Exchange Server.
In my current role, I troubleshoot systems and networks, support LAN and WAN connections, and manage PBX extensions and IP phone registration issues. I also handle incoming client tickets, including support for US clients.
Previously, I supported Windows Server and Active Directory environments at Mphasis Ltd and provided IT support at Inknow Tech Pvt.Ltd. My work included endpoint security, service tickets, desktop and laptop troubleshooting, and support for printers and mobile devices.
Experience
Work history, roles, and key accomplishments
Senior Administrator (IT)
GeminiSolution Pvt. Ltd.
Jan 2024 - Present (2 years 8 months)
Managing Azure cloud infrastructure, provisioning virtual machines, configuring storage accounts, and ensuring secure access control. Providing 24x7 support to customers including US clients, managing helpdesk tickets, and troubleshooting system and network issues.
Senior Administrator (IT)
Mphasis Ltd
May 2022 - Oct 2023 (1 year 5 months)
Supported Active Directory tasks, managed Windows Server environments, and resolved hardware and software issues. Collaborated with IT infrastructure team for software rollouts and system upgrades, and provided end-user training and support.
Support Engineer (IT)
Inknow Tech Pvt. Ltd
Jul 2019 - May 2021 (1 year 10 months)
Installed, customized, and administered Windows operating systems, configured TCP/IP settings, and resolved internet-related issues. Provided technical support for 300 computer systems, managed incidents via BMC, and configured mobile devices.
Education
Degrees, certifications, and relevant coursework
Noida International University
B.Tech, Information Technology
Grade: 65%
Completed B.Tech in Information Technology with 65% marks.
SVGG Inter College
Intermediate, Intermediate
Grade: 75%
Completed Intermediate with 75% marks.
SVGG Inter College
High School, High School
Grade: 73.5%
Completed High School with 73.5% marks.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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