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Rohan Jagtap

@rohanjagtap1

System Administrator at Sterling Technolabs supporting global clients and keeping products reliable.

At Sterling Technolabs Pvt. Ltd., I provide technical and product support to global clients across time zones. I troubleshoot complex issues and work with cross-functional teams to support product reliability.

At Practiceleague Legaltech Pvt. Ltd., I configured Office 365 and managed server access and Active Directory. I also implemented security measures and developed backup and recovery strategies.

At Akemi Business Hub, I monitored system security, conducted audits, and verified backups. At Backbone Tech Pvt. Ltd., I deployed and maintained servers and systems, administered Windows Server and Linux, and supported network infrastructure and VPNs.

At CMS IT Services Pvt. Ltd., I supported clients across industries, investigated technical issues, and trained clients on new software. My hands-on experience includes AWS, Azure, Microsoft 365, and Shell scripting.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Sterling Technolabs Pvt. Ltd.

Sep 2024 - Present (2 years 1 month)

Provide technical and product support to global clients across diverse time zones. Troubleshoot and resolve complex issues while collaborating with cross-functional teams to ensure product reliability.

Technical Support Troubleshooting Ticketing Systems Remote Support CRM Cross Functional Collaboration

System Administrator

Practiceleague Legaltech Pvt. Ltd.

Mar 2024 - Sep 2024 (6 months)

Configured Office 365 and deployed administrative rules and policies. Managed server access and Active Directory, implemented security measures, and developed backup and recovery strategies.

Microsoft 365 Active Directory Firewalls Antivirus Intrusion Detection and Prevention Systems (IDS IPS)Security Audits Backup And Recovery

System Administrator

Akemi Business Hub

May 2023 - Mar 2024 (10 months)

Monitored and enhanced system security with firewalls, antivirus, and intrusion detection/prevention systems. Conducted regular security audits and developed backup and recovery strategies.

Firewalls Antivirus Intrusion Detection and Prevention Systems (IDS IPS)Security Audits Backup And Recovery

System Administrator

Backbone Tech Pvt. Ltd.

Aug 2021 - May 2023 (1 year 9 months)

Deployed, configured, and maintained servers and systems for optimal performance. Administered Windows Server and Linux, managed network infrastructure, and implemented VPNs for secure remote access.

Windows Server Linux Network Infrastructure Routers Switche Firewalls VPN

Technical Support Engineer

CMS IT Services Pvt. Ltd.

Mar 2020 - Aug 2021 (1 year 5 months)

Provided support to multiple clients across various industries and acted as their point of contact. Investigated and resolved technical issues, trained clients on new software, and coordinated with the IT team.

Technical Support Troubleshooting Customer Training Coordination