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Ritika Gurung

@ritikagurung

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Reservation & Sales Executive and MIS-focused analyst who turns hotel data into revenue-ready reports.

India

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What I'm looking for

I’m seeking a challenging role in a reputable company where I can use MIS/reporting and operations experience to improve efficiency, support strategic planning, and expand my skillset through consistent, high-impact work.

I’m a Reservation & Sales Executive who manages the full reservation lifecycle—booking, modifications, and cancellations—while keeping guest and OTA data accurate. I support revenue through package promotion and room upselling, and I maintain reservation systems to ensure timely, clear communication.

Alongside hotel operations, I’ve worked with MIS and operations by managing and analyzing hotel data to produce actionable reports for operational efficiency and strategic planning. I’ve also built streamlined reporting workflows using Google Sheets, supported data integrity and interdepartmental coordination, and contributed in HR/operations roles through visa documentation, recruiting follow-ups, and database-driven process support.

Experience

Work history, roles, and key accomplishments

Management Information System (MIS)

Mount Hotels

Sep 2023 - Sep 2025 (2 years)

Developed and implemented data analysis systems using Google Sheets to streamline hotel reporting. Ensured data integrity and supported process improvement through interdepartmental coordination.

Data Analysis Google Sheets Data Integrity Reporting

Reservation & Sales Executive

Mount Hotels

Apr 2023 - Aug 2023 (4 months)

Managed guest reservations, including bookings, modifications, and cancellations, with accurate and timely communication. Maintained reservation systems/OTAs and supported revenue through package promotion and room upselling.

Hotel Reservations Booking Management OTA Management Booking Modifications Cancellations Upselling Revenue Support

Talent Acquisition/ Operations

Asporea Human Resource Consultants

Jul 2022 - Nov 2022 (4 months)

Handled visa documentation and supported recruiting candidates for jobs abroad. Followed up on documentation and supported candidate processes including training.

Visa Documents Talent Acquisition Recruiting Documentation Management Training Support

Process Associate

Uttam Mudra BPO Services

Oct 2021 - Jun 2022 (8 months)

Collected, arranged, and entered information into a database system. Identified and resolved customer issues to support smoother workflows and business growth.

Customer Support