Dipanwita Sarkar

I've supported customers at BlueVine across banking accounts, credit cards, and lines of credit, resolving inquiries, transactions, disputes, and servicing requests through voice, email, and chat.

I provide relationship management for Line of Credit customers and take ownership of concerns to deliver accurate, timely resolutions. I consistently maintained 90%+ quality scores, strong CSAT, and adherence to AHT and process-compliance standards.

I've also mentored new team members, supported multiple OJT batches, and led weekly meetings and process-update sessions for Customer Success and Banking Operations teams.

Previously, I protected customer accounts at American Express by addressing fraud, unauthorized transactions, and account takeovers, and at WNS Global Services I reviewed Google Advertisements for guideline compliance and collaborated with sales teams on advertiser performance. My earlier technical-support experience at OnProcess Technologies included troubleshooting Comcast internet and connectivity issues and coordinating engineer visits.