Open to opportunities

Rita Rocha

@ritarocha

Operations and events professional who improves workflows, resolves escalations, and keeps fast-paced teams running smoothly.

Portugal

Message

What I'm looking for

I’m looking for opportunities in administration, operations, executive support, or event coordination where I can take ownership, improve workflows, and resolve escalations—delivering organised, proactive service in a fast-paced environment.

I’m an Operations, administration, and events professional with experience supporting fast-paced businesses through effective coordination, problem-solving, and customer-focused service. I manage bookings, logistics, supplier relationships, customer communications, and day-to-day operational processes while balancing multiple priorities.

In my current role as a Senior Event Specialist & Operations Coordinator, I coordinate 15–20 group bookings per month and handle high-volume customer communications (about 50 emails daily). I lead operational planning and logistics, manage customer escalations and complex booking challenges, and act as the primary point of contact during CEO annual leave to keep service consistent.

I also strengthen teams and operations through onboarding and process improvements—training and onboarding new hires over the past three years and developing internal workflows using Google Sheets to reduce administrative errors. Previously, I supported events up to 200 attendees and handled office administration, reporting, confidential record management, and billing-related processes.

Experience

Work history, roles, and key accomplishments

Current

Senior Event Specialist & Ops Coord

Current

Funactive Ltd

Jun 2021 - Present (5 years 1 month)

Coordinated group event bookings and managed day-to-day operations, customer communications, supplier relationships, and logistical planning. Supported financial administration and led operational coverage during CEO absences, including training and onboarding new team members.

Logistics Planning Supplier Operations Customer Communications Google Sheets Expense Management Invoicing Onboarding

Events Assistant

C-Wise UK

Jun 2019 - Jul 2020 (1 year 1 month)

Assisted with planning and delivery of corporate, social, and MICE events for groups up to 200 attendees, supporting supplier and guest communications and event documentation. Helped with administrative processes including reporting, bookkeeping assistance, data entry, and event logistics.

Event Coordination Supplier Communication Reporting Bookkeeping Data Entry Event Logistics event support

Retail Cashier

Zara

Jan 2017 - Jun 2019 (2 years 5 months)

Retail cashier at Zara (London, UK).

Receptionist & Office Administrator

HSN&LVC – Sociedade de Advogados

May 2012 - Dec 2015 (3 years 7 months)

Managed reception operations and served as a first point of contact for clients and external stakeholders. Coordinated calendars and meetings, maintained digitised confidential records, and supported billing, supplier communications, and payment administration.

Client Record Digitisation Operational Reporting Billing Support Supplier Communication