RARishikesh P Anand
@rishikeshpanand
Experienced L3 Technical Support Engineer specializing in ERP implementation.
IndiaWhat I'm looking for
I am an experienced L3 Technical Support Engineer with over 5 years of expertise in ERP implementation, system integration, and technical support. My journey has been marked by a proven track record in SixOrbit ERP implementation, where I have successfully led projects that improved delivery efficiency by 20% and streamlined workflows, reducing operational bottlenecks by 15%.
Throughout my career, I have demonstrated a strong ability to bridge technical and business requirements, ensuring seamless system transitions and high user satisfaction. My commitment to customer success is reflected in my ability to deliver ERP training to over 50 end-users, achieving a remarkable 98% adoption rate. I thrive in collaborative environments, working closely with QA and development teams to enhance ERP modules and drive continuous improvements.
Experience
Work history, roles, and key accomplishments
L3 Technical Support Engineer
Accrete Globus Technology
Jan 2023 - Present (2 years 5 months)
Led SixOrbit ERP implementation across client projects, improving project delivery efficiency by 20% and ensuring seamless system transitions. Streamlined workflows and documented processes, reducing operational bottlenecks by 15% and enhancing team productivity. Designed and delivered ERP training for over 50 end-users, achieving a 98% adoption rate and driving improved system utilization.
Technical Support Engineer
Accrete Globus Technology
Jan 2021 - Dec 2022 (1 year 11 months)
Maintained a 90% customer satisfaction rate by efficiently resolving Level 1 and Level 2 support tickets within 24 hours. Conducted ERP training for over 50 client staff, boosting system utilization and efficiency by 20%. Acted as a liaison between clients and internal teams, achieving a 95% success rate in resolving escalations within SLA timelines.
System Engineer – HMS Implementation
Unifa Technologies
Dec 2017 - Dec 2020 (3 years)
Implemented HMS software for healthcare clients, streamlining workflows and improving operational efficiency by 30%. Conducted in-depth requirements analysis for modules like patient records, billing, and pharmacy to deliver tailored solutions. Managed data migration projects with 90% accuracy, designed custom dashboards, and resolved critical HMS software issues, reducing downtime by 25%.
Education
Degrees, certifications, and relevant coursework
Nirmalagiri College
Advanced Diploma, Software Engineering
Completed an Advanced Diploma in Software Engineering. Focused on core principles of software development and engineering practices.
Bharathiyar University
Bachelor, Computer Science
Pursued a Bachelor's degree in Computer Science. Gained foundational knowledge in computer systems, programming, and algorithms.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Skills
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