EDUMM User

Lead end-to-end implementation and post-implementation support for EDUMM, a B2B school-management SaaS platform, across 4+ educational institutions concurrently. Translate customer needs into clear enhancements and coordinate with internal teams and external vendors.

Executed UAT across Academic, Student Information, HR, Finance, Fees, Attendance, and related workflows; defined expected behavior, reproduced defects, documented findings, tracked resolution, and validated fixes. Prepared PRDs, workflows, and acceptance criteria from customer and business requirements.

Managed B2B customer relationships and worked with technical and engineering teams to shape solutions around business requirements. Increased annual sales revenue by 28%, generated more than MMK 3 billion in sales, and improved client renewal rates by 35%.

Managed 20+ enterprise clients, partnered with technical and commercial teams on tailored telecommunications solutions, consistently achieved team targets, and helped improve customer retention to 95%.

Connected technical and commercial teams by clarifying customer requirements, aligning technology solutions with business goals, supporting sales presentations, and participating in customer discussions.

Acquired more than 900 broadband subscriptions in one year while managing customer acquisition, sales activity, and relationship development across assigned territories.

Professional development in project management fundamentals, completed in 2023.

Bachelor of Engineering in Information Technology from West Yangon Technological University, completed from 2011 to 2016.

Certification in Cisco Certified Network Associate (CCNA) - Routing & Switching.