Open to opportunities

Rinkesh Rathod

@rinkeshrathod

Senior Customer Experience Partner at Atidiv managing social media support and content moderation across Meta Business Platform.

India

Message

What I'm looking for

I'm open to connecting about opportunities in customer experience, support operations, and social media community management. I thrive in remote, cross-functional environments.

At Atidiv, I manage social media customer service and content moderation for client brands, including a US-based fragrance brand on the Meta Business Platform. I moderate user-generated content and comments to support brand safety and a positive community presence.

After transitioning from the fragrance account, I moved into daily social media operations, quality audits, and process optimization for a US-based wellness brand. I standardized workflows to improve engagement quality and operational efficiency.

My earlier work includes resolving orders, refunds, and website queries for Amazon customers, and supporting customers of a UK-based SIM card company at Tech Mahindra. At Atidiv, I also handled phone and email inquiries from customers and garage partners of a UK-based tyre company.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Experience Partner

Current

Atidiv

Oct 2022 - Present (4 years 1 month)

* Transitioned to direct daily social media operations, quality audits, and process optimization for a US-based wellness brand following a transition from the fragrance account, standardizing workflows to elevate engagement quality and operational efficiency.
* Led social media customer service and content moderation for a US-based fragrance brand in response to evolving business needs, managing

Customer Service Representative

Tech Mahindra

Mar 2020 - May 2022 (2 years 2 months)

Supported customers of a UK-based SIM card company across retention, cross-selling, and general customer service inquiries.

Provided phone and SIM troubleshooting support, initially via email and later transitioning to voice-based support as the role expanded.

Identified upsell and retention opportunities during customer interactions, contributing to account growth and reduced churn.

Customer Service Representative

Tech Mahindra

Aug 2016 - Dec 2016 (4 months)

Supported customers of a UK-based SIM card company with billing inquiries, contract cancellations, and phone/SIM troubleshooting.

Handled retention and upsell/cross-sell conversations to reduce churn and drive additional revenue.

Delivered consistent, solution-focused service across a high volume of customer interactions.

Customer Service Representative

Amazon

Aug 2015 - Jul 2016 (11 months)

Assisted Amazon customers with order-related inquiries, including refunds, replacements, exchanges, and general website navigation.

Resolved a high volume of customer queries efficiently, ensuring accurate and timely order resolutions.

Built foundational experience in customer service, communication, and problem-solving within a fast-paced, process-driven environment.