Open to opportunities

Rini Gupta

@rinigupta

Message

I resolve high-volume customer issues across live chat, email, and ticketing platforms.

India

Message

What I'm looking for

I'm looking for customer support or customer success opportunities where I can resolve technical issues, manage escalations, collaborate across teams, and continue growing my AI and customer success knowledge.

I'm currently handling 200+ daily live-chat interactions at 01.Tech, resolving customer and technical issues through Space Chat, Web IM, Jira, and RE.PUB. I work closely with cross-functional teams in Slack and Confluence to manage escalations and improve support workflows.

Previously, I managed 100+ daily inquiries at Fitmy soul across email, chat, and phone, and delivered 100+ advanced mathematics solutions as a Chegg freelancer with 95% accuracy and a 4.8/5 rating. I'm pursuing an MBA while expanding my knowledge of AI, customer success, and technical problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Support Manager

Current

01.Tech

Jun 2025 - Present (1 year 2 months)

Handles 200+ live chat interactions daily, providing customer-focused support and resolving technical issues in real time. Creates and manages support tickets using Jira and RE.PUB, and collaborates with cross-functional teams via Slack and Confluence.