Rilwan Lawal
@rilwanlawal
Customer-focused solutions producer with 6+ years improving retention and product growth.
NigeriaWhat I'm looking for
I am a creative solutions producer with over six years of experience in customer relationship management, customer service, and data-driven product recommendations. I focus on transforming and analyzing systems to deliver actionable insights that promote growth and accelerate decision making.
At Candino West Africa I increased customer retention by 20%, developed and managed customer portfolios, and improved product recommendations to drive sales while reducing operational costs. Previously at Interlab System Tech I built sustainable customer relationships, resolved complaints, and ensured accurate information delivery.
I hold a BSc in Computer Science (minor: Mathematics) from Olabisi Onabanjo University and relevant certifications including Zendesk Omnichannel Agent Specialist and Wave CRM. I bring strong management, problem solving, communication, and leadership skills to roles focused on customer success and product adoption.
Experience
Work history, roles, and key accomplishments
Customer Relationship Officer
Candino West Africa
Jan 2020 - Present (5 years 9 months)
Increased customer retention by 20% through portfolio management and improved product recommendations that increased sales and reduced operational costs. Analyzed customer data to inform business decisions and accelerate growth.
Customer Service Representative
Interlab System Tech
Jan 2016 - Jan 2020 (4 years)
Handled customer inquiries and complaints, delivering timely solutions and building sustainable trust to achieve satisfaction. Identified and assessed customer needs to improve service quality and retention.
Education
Degrees, certifications, and relevant coursework
OUOlabisi Onabanjo University
Bachelor of Science, Computer Science
2007 -
Bachelor of Science in Computer Science with a minor in Mathematics; completed coursework in core computer science topics.
Availability
Location
NigeriaAuthorized to work in
Job categories
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