@rihabnaouar
Call center agent at TCC who handled customer inquiries, resolved complaints, and supported sales.
TunisiaAt TCC, I handled incoming and outgoing customer calls for Emma matelas, responded to requests, managed emails, and resolved complaints. I also worked as a telephone salesperson for Comme j’aime, adapting products to customers’ needs and completing online contracts.
At Concentrix, I responded to Orange Pro customer requests and followed cases through to resolution. At Weetel, I collected donations for UNICEF and Unadev associations.
Work history, roles, and key accomplishments
TCC
Apr 2023 - Dec 2025 (2 years 8 months)
Handled inbound and outbound calls to address customer requests, managed emails, and resolved complaints efficiently.
Weetel
Jan 2025 - Oct 2025 (9 months)
Collected donations for associations UNICEF and UNADEV.
Comme j'aime
Sep 2022 - Mar 2023 (6 months)
Managed inbound calls and sold slimming products, adapting products to customer needs and signing contracts online.
Concentrix
Mar 2022 - Jul 2022 (4 months)
Responded to customer requests, resolved issues, and provided personalized follow-up until full resolution.
Degrees, certifications, and relevant coursework
Development Full Stack, Full Stack Development
2023 - 2024
Completed a full stack development program at Gomycode from 2023 to 2024.
Master, Petroleum and Gas
2015 - 2021
Earned a Master's degree in Petroleum and Gas from the Faculty of Sciences of Bizerte from 2015 to 2021.
Office365, Office 365
2019 - 2020
Completed Office 365 training provided by Microsoft from 2019 to 2020.
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