Open to opportunities

Tahar Braham

@taharbraham

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Full Stack JavaScript developer and quality analyst delivering precise QA and web solutions.

Tunisia

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What I'm looking for

I seek roles combining full-stack development and quality assurance where I can apply analytical QA skills, build user-focused web solutions, and grow within collaborative, Agile teams.

I am a Certified Full Stack JavaScript Developer and Quality Analyst with hands-on experience in quality monitoring for a German account at Transcom and paid freelance web projects. I combine analytical precision, customer-service experience, and full-stack technical skills (JavaScript, React, Node, MongoDB) to deliver reliable, user-focused solutions.

Autonomous and versatile, I have completed a 5-month intensive RBK coding bootcamp and built projects including an e-commerce platform and a deployed portfolio site. I bring performance analysis, individualized coaching, and practical development experience to roles that value quality, collaboration, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Quality Analyst

Current

Transcom Worldwide

Mar 2025 - Present (10 months)

Perform quality monitoring of client interactions for a German account, delivering individual evaluations, personalized coaching, and performance improvement recommendations to increase service quality.

Performance Analysis Coaching Customer Service Call Evaluation Reporting

Current

Full Stack Developer

Current

Freelance

Aug 2022 - Present (3 years 5 months)

Completed paid freelance projects including a second-hand football jersey e-commerce platform and a deployed portfolio site, delivering front-end and back-end development and responsive design.

JavaScript Express MongoDB HTML5 CSS3 Bootstrap API Development Responsive Design

Customer Service Representative

Transcom Worldwide

Oct 2022 - Apr 2025 (2 years 6 months)

Provided technical and commercial customer support including handling inbound requests, managing support tickets, and conducting outbound partnership calls to professionals.

Customer Support Ticketing Inbound Calls Outbound Sales Troubleshooting CRM Communication

Technical Support Advisor

Teleperformance

Nov 2015 - Apr 2018 (2 years 5 months)

Provided technical support for internet, TV, and phone services for a major French telecom operator, resolving incidents and driving customer retention.

Technical Support Customer Retention Troubleshooting Telecommunications Multilingual Support