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Rigoberto MuñozRM
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Rigoberto Muñoz

@rigobertomuoz

Key Account Manager at BSCI driving enterprise growth in application security, test automation, DevOps, and IT modernization.

Costa Rica
Message

At BSCI (Blanco Silva Consultoría Informática), I drive enterprise growth through consultative selling of software, application security, test automation, DevOps, digital experience monitoring, and IT modernization solutions. I manage strategic accounts and C-level relationships from discovery through proposals, negotiations, and account expansion.

At Tranxfer, I managed enterprise business development and cybersecurity sales, developing client relationships and qualified pipeline through contract closure. I partnered with Pre-Sales, cybersecurity, Marketing, and Product teams.

At ExpandLATAM, I led Salesforce and CRM digital-transformation initiatives across Central America, managing strategic accounts, executive relationships, partners, and the commercial cycle. I also developed new business through territory development, prospecting, and partner-led demand generation.

Earlier, I managed Microsoft business development and pre-sales at Accenture, and PayPal e-commerce accounts at Concentrix / PayPal. At PayPal, I also held leadership responsibility for a 25-person sales team for approximately three years, supporting coaching, performance management, and sales execution.

Experience

Work history, roles, and key accomplishments

BI
Current

Key Account Manager

BSCI (Blanco Silva Consultoría Informática)

Jul 2026 - Present (3 months)

Drive enterprise growth through consultative selling of software, application security, test automation, DevOps, digital experience monitoring, and IT modernization solutions. Manage strategic accounts and C-level relationships, leading discovery, presentations, demonstrations, proposals, negotiations, and account expansion.

Persistent Systems logoPS

Microsoft FastTrack Partner Manager

May 2023 - Aug 2024 (1 year 3 months)

Managed Microsoft partner relationships and program performance, supporting Active Usage, Customer Health, KPI, renewal, and upsell objectives. Identified adoption and expansion opportunities, coordinated cross-functional initiatives, and managed stakeholders, timelines, requirements, and progress reporting.

EX

Salesforce Regional Account Manager

ExpandLATAM

Sep 2020 - Apr 2023 (2 years 7 months)

Led Salesforce and CRM digital-transformation initiatives across Central America, managing strategic accounts, executive relationships, partners, and the full commercial cycle. Built new business through territory development, prospecting, partner-led demand generation, and account expansion.

Accenture logoAC

Microsoft Solution Specialist Professional

May 2017 - Sep 2020 (3 years 4 months)

Managed Microsoft business development, pre-sales, and customer engagement across cloud and AI-related initiatives, progressing opportunities from prospecting and qualification through close. Built pipeline through account analysis, social selling, targeted campaigns, and partner collaboration.

CP

Senior Sales Agent

Concentrix / PayPal

Jun 2013 - May 2017 (3 years 11 months)

Managed SMB and corporate accounts for PayPal e-commerce solutions, combining business development, account management, and technology integration. Held leadership responsibility for a 25-person sales team for approximately three years, supporting performance management, coaching, sales strategy, KPI follow-up, and execution.

Education

Degrees, certifications, and relevant coursework

MI

Microsoft

Microsoft Azure Fundamentals (AZ-900), Cloud

Earned the Microsoft Azure Fundamentals (AZ-900) certification in 2020.

LL

LinkedIn Learning

Artificial Intelligence Foundations, Artificial Intelligence

Completed the Artificial Intelligence Foundations course in 2018.

UR

Universidad de Costa Rica

Cisco CCNA & IT Essentials, Networking

2016 - 2017

Studied networking, earning Cisco CCNA and IT Essentials certifications from 2016 to 2017.

Tech stack

Software and tools used professionally

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