Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
RS@rifkisaputra
Experienced customer success professional with a focus on e-commerce.
IndonesiaWith over 7 years of experience in customer success, I have dedicated my career to enhancing customer experience and satisfaction within the e-commerce sector. My journey has been marked by a proven track record of maintaining high CSAT scores and adeptly resolving customer issues. I specialize in overseeing end-to-end projects related to customer service, focusing on optimizing processes and driving operational efficiency.
At Tokopedia, I have held various roles, culminating in my current position as Senior Service Recovery. Here, I successfully initiated strategies that decreased traffic ticket complaints by about 30% and collaborated with internal teams to achieve an 85% increase in customer satisfaction. My commitment to excellence is reflected in my ability to prepare for new product launches and ensure proper service delivery, ultimately enhancing the customer journey.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Tokopedia
Jan 2023 - Aug 2024 (1 year 7 months)
Monitored and analyzed product performance and checkout rates for strategic development. Initiated various strategies to decrease traffic ticket complaints by approximately 30%.
Tokopedia
Sep 2019 - Jan 2023 (3 years 4 months)
Monitored and analyzed customer complaint tickets to identify root causes, driving process improvements and enhancing customer satisfaction. Conducted promo testing of payment and fintech products, ensuring smooth operation and collaborating with the Marketing team for customer engagement.
Tokopedia
Feb 2018 - Sep 2019 (1 year 7 months)
Responsible for ensuring the assessment of QA partners and managing quality projects per service. Set Quality Assurance Strategy and analyzed system and process anomalies impacting quality.
Tokopedia
Mar 2017 - Feb 2018 (11 months)
Managed a minimum of 100 customer complaints through social media, focusing on issue resolution and solution provision. Directly resolved customer issues at the Tokopedia office, enhancing overall customer experience.
Degrees, certifications, and relevant coursework
Bachelor of Communication Science, Communication Science
2011 - 2016
Studied Communication Science at Pancasila University. Gained foundational knowledge in communication theories and practices.
Software and tools used professionally
IndonesiaYou can contact rifki and 90k+ other talented remote workers on Himalayas.
Message rifki
AAAgaputra Awali
Customer Experience Supervisor, LummoSHOP
YUYUDHA User
Supervisor Customer Service, Shopee
Mada Prabowo
Business Development Executive, Waresix
KTKina Bida Tirana
Return Refund Team Analyst, Shopee International Indonesia
NJNikita Akbar Wahyu Jati
Customer Success Specialist, Teleperformance Indonesia
BBBimo Erki Basuki
Buyer Segment, Service Resolution SOP
GFGeraldo Findean
Global Service Desk, BDx
Fattoni Nugraha
Customer First Squad, IGT Solutions
Siti Rahmah Tia Mashudi
Sales Development Representative, Marquee Semiconductor (M) Sdn Bhrd
SWshanti windya
Customer Support Specialist Team Lead, PT. Infinitium
