Ridwan Adepoju
@ridwanadepoju
Customer Service Representative at Maia Hotel & Service Apartment, resolving complaints and supporting customers across phone, in-person, and digital channels.
NigeriaWhat I'm looking for
At Maia Hotel & Service Apartment, I supported customers across phone, in-person, and digital channels, handling inquiries, reservations, and service requests. I resolved complaints, followed up after resolving issues, and kept customer histories and interactions documented.
At St Joseph NGO, I conducted outbound calls, qualified opportunities, and maintained prospect records. I also researched and verified information for reporting, and was promoted to Team Leader, where I supported colleagues with task coordination and communication standards.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Maia Hotel & Service Apartment
Jan 2022 - Dec 2024 (2 years 11 months)
Delivered professional support across phone, in-person and digital channels, resolving complaints and maintaining customer records. Coordinated with internal departments to resolve issues efficiently.
Data Analyst / Online Researcher / Telemarketer
St Joseph NGO
Jan 2020 - Dec 2022 (2 years 11 months)
Conducted outbound calls, handled objections, and performed online research and data organization. Promoted to Team Leader based on performance and reliability.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Ede
Higher National Diploma (HND)
Pursued a Higher National Diploma (HND) at Federal Polytechnic, Ede, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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