Ridhima Narang

I’m a client-relations and marketing research professional who strengthens business growth by qualifying leads, managing CRM data, and keeping customer/student journeys smooth. In my Client Relations Associate role, I conducted outbound calls to prospective students, qualified leads, and helped improve enrollment conversion rates by coordinating lead follow-ups. I also managed and updated CRM data from UrbanPro and supported enrollment operations by maintaining student records and assisting with academic events.

I’m equally comfortable in data work and outreach enablement. As a Marketing Research Specialist, I collected and consolidated insights on DTC brands, competitors, and market trends, identified customer preferences aligned with business objectives, validated email reliability, and helped expand brand databases. I bring an organized, problem-solving approach with strong communication, customer orientation, and the ability to lead through day-to-day hurdles.