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Ricky Pippins

@rickypippins

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I resolve enterprise cloud, infrastructure, and Tier II/III support challenges.

United States

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What I'm looking for

I'm seeking a remote, high-impact technical support role where I can resolve complex Tier II/III issues, strengthen cloud and infrastructure operations, and support secure enterprise environments.

I've delivered Tier II and Tier III technical and application support at Computive Solutions across hybrid Windows, Linux, Microsoft Azure, and AWS environments. I resolve Exchange Online routing, Teams provisioning, MFA, Entra ID, Azure AD, VPN, and cloud-system issues.

Previously, I led IT operations and cybersecurity governance at Cimatri and coordinated technical support infrastructure at Moolah Wireless. I bring over a decade of experience with enterprise systems, endpoint management, cloud modernization, and high-priority escalations.

Experience

Work history, roles, and key accomplishments

IT Director

Cimatri

Steered strategic IT operations, infrastructure alignment, and cybersecurity governance frameworks for a diverse portfolio of enterprise and non-profit clients. Led high-tier technical escalation groups and partnered directly with CIO leadership to sketch long-term cloud modernization, system availability, and continuity plans.

IT Operations Infrastructure Cybersecurity Cloud Modernization Vendor Management Service Desk Escalation Management

Project Manager / Cloud Implementation Consultant

Anatomy IT

Managed cloud implementation projects and provided consulting services for IT infrastructure. Coordinated project timelines and deliverables to ensure successful cloud deployments.

Project Management Cloud Implementation Consulting

Technology Manager

Moolah Wireless

Coordinated internal technical support infrastructure and cross-platform mobile and desktop endpoint devices (Android, iOS, Windows, Linux). Managed high-priority vendor escalations and engineered robust knowledge base documentation to boost internal technical readiness.

Technical Support Endpoint management Android iOS Windows Linux Vendor Management Knowledge Base

IT Consultant

Computive Solutions

Delivered advanced Tier II and Tier III technical and application support across hybrid Windows, Linux, Microsoft 365, Azure, and AWS environments. Resolved complex user-facing and cloud system anomalies including Exchange Online routing, Teams provisioning, MFA configurations, and Entra ID/Azure AD identity governance.