Michael Henderson
@michaelhenderson
I lead secure IT infrastructure, application operations, and enterprise endpoint management.
United StatesWhat I'm looking for
I'm the Lead Applications Systems Analyst, serving as the primary escalation point for Service Desk outages, complex application requests, releases, vendor coordination, and change control.
Previously, I led infrastructure and support projects at Capital City and Cognizant Solutions, managing cloud platforms and 500+ devices while improving IT workflows and supporting Microsoft 365 migrations.
Experience
Work history, roles, and key accomplishments
Lead Applications Systems Analyst
Unknown
Jan 2026 - Present (8 months)
Serves as the primary escalation point for the Service Desk, monitors application platforms, and coordinates enhancement requests and releases.
IT Manager
Capital City
Apr 2025 - Jan 2026 (9 months)
Managed IT support and infrastructure projects, ensuring timely completion and budget adherence. Collaborated with stakeholders and mitigated risks throughout the project lifecycle.
IT Infrastructure Manager
Capital City
Mar 2024 - Apr 2025 (1 year 1 month)
Led IT infrastructure design, upgrades, and maintenance for a public charter school, managing cloud platforms and developing documentation.
Sr. Support Engineer
Cognizant Solutions
Oct 2021 - Mar 2024 (2 years 5 months)
Managed and secured 500+ devices using Jamf Pro and Azure AD, led a migration from G Suite to Microsoft 365, and automated IT tasks to improve efficiency.
Sr. Lead Desktop Support Specialist
Aura Inc
Oct 2018 - Oct 2021 (3 years)
Provided Level 2&3 technical support to over 200 users, managed device lifecycle processes, and implemented security policies.
Education
Degrees, certifications, and relevant coursework
Michael hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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