Alejandra Segoviano
@alejandrasegoviano
IT Support Specialist focused on cloud, network, and endpoint reliability.
United StatesWhat I'm looking for
I am an IT Support Specialist experienced in supporting cloud platforms, network infrastructure, and end-user environments across multiple client organizations. I specialize in Microsoft technologies including Azure, Entra ID, Purview, and Microsoft 365, combined with modern IT management and remote support tools.
I provide technical support for 20+ client organizations across diverse industries, managing incidents through SuperOps, Zendesk, and Halo while administering tenant licensing and security monitoring. I improve network performance using Ubiquiti/UniFi, maintain endpoint protection with Huntress and Axcient, and configure DNS and email security with Cloudflare, PowerDMARC, and SMTP2GO.
I prioritize documentation, onboarding efficiency, and timely resolution—creating and maintaining internal guides in IT Glue, deploying RMM tools, and coordinating secure migrations. I am detail-oriented, adaptable, and committed to delivering reliable technical support in fast-paced managed IT environments.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
ProdigyTeks, Inc.
Jul 2025 - Present (8 months)
Provide technical support for 20+ client organizations, administering Microsoft cloud environments and managing incidents to ensure timely resolution and improved network performance. Developed onboarding/offboarding processes and documentation that streamlined tenant deployments and RMM rollouts.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor of Science, Cloud-Based Networking and Virtualization
Grade: 4.0 GPA; summa cum laude; Dean's List
Completed a Bachelor of Science in Cloud-Based Networking and Virtualization with summa cum laude honors and a 4.0 GPA, recognized on the Dean's List.
DeVry University
Associate of Applied Science, Information Technology and Networking
Completed an Associate of Applied Science in Information Technology and Networking, focusing on practical networking and IT support skills.
DeVry University
Undergraduate Certificate, Networking Essentials
Completed an Undergraduate Certificate in Networking Essentials covering fundamental networking concepts and technologies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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