RWRicia Washington
@riciawashington
Transformation leader driving enterprise technology adoption and measurable business impact.
United StatesWhat I'm looking for
I am a transformation strategist with 13+ years of experience driving adoption of complex, emerging technologies at global scale. I specialize in turning technical possibility into measurable adoption, stakeholder buy-in, and operational impact.
At Deloitte I led global identity and access adoption across 430,000+ enterprise users and 3M+ client users in 150 countries, accelerating time-to-value for multiple multi-million dollar transformation efforts. I founded and scaled a global technology adoption practice and created repeatable frameworks used enterprise-wide.
Previously, I led global information governance and risk efforts at a 35,000+ person enterprise, implementing records management systems, compliance programs, and training for hundreds of employees across multiple countries. I’ve driven automation initiatives that eliminated 95% of manual compliance effort and improved recovery times for ransomware incidents by 78%.
I partner with executives and cross-functional teams to align priorities, translate technical value into business outcomes, and build scalable service and governance frameworks. I bring a practical, results-oriented approach to emerging tech enablement, identity and access management, and enterprise change leadership.
Experience
Work history, roles, and key accomplishments
Led enterprise-wide adoption of Global Identity solutions across 430,000+ enterprise users and 3M+ client users in 150 countries, accelerating time-to-value for seven transformation projects valued at $5–27M each and standardizing onboarding frameworks used enterprise-wide.
Founded and scaled Deloitte's global technology adoption practice within IAM, driving global adoption of a cloud authentication platform protecting $22B+ in revenue and growing stakeholder engagement to 1,100+ participants across 150 countries.
Transformed manual compliance operations across a 140,000+ user enterprise by designing and deploying RPA that reduced manual effort by 95% and orchestrating cross-functional change to achieve enterprise-wide authentication compliance.
Global Information Governance Analyst
Georgia-Pacific LLC
Jan 2014 - Jan 2018 (4 years)
Led enterprise records and information management for a 35,000+ person enterprise across 160+ facilities in 13 countries, implementing a global records system for 200,000+ physical records and training 500+ employees on compliance practices.
Customer Relations Specialist
Georgia-Pacific LLC
Jan 2012 - Jan 2014 (2 years)
Delivered bilingual (English/Spanish) customer support across 15+ product lines, led onboarding and training for 16+ team members, and drove operational improvements to maintain high customer satisfaction scores.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Georgia
Bachelor of Arts, International Affairs
Bachelor of Arts in International Affairs from the University of Georgia completed in 2012.
UGUniversity of Georgia
Bachelor of Arts, Spanish
Bachelor of Arts in Spanish from the University of Georgia completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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