J L
@jl04
Cybersecurity & IAM transformation leader delivering identity security at scale.
United StatesWhat I'm looking for
I’m a cybersecurity and IT transformation leader with 15+ years of progressive leadership across IT operations, cybersecurity, and enterprise identity security. My focus is building durable identity programs that translate technical risk into executive-ready governance outcomes.
At Accenture, I own strategy, roadmap, and delivery for IAM platforms supporting 800,000+ global users across 120+ countries. I lead a global cybersecurity organization of 81 personnel and harden enterprise access against phishing and token theft through layered Conditional Access, phishing-resistant authentication enforcement, and tiered administrative access controls.
I’ve driven measurable platform impact—architecting layered Conditional Access across 30,000+ applications, governing 1,500+ Microsoft Graph permissions by risk tier, and implementing Workload ID Protection for 34,000+ non-human identities. I also streamlined enforcement with managed access controls across 34,000+ applications and built identity telemetry and executive dashboards for board-level risk reporting.
Earlier in my career, I managed IAM operations for 670,000+ global users across hybrid environments and led major migrations and incident/problem work in regulated settings. I bring a blend of hands-on technical expertise (Microsoft Entra ID, Graph governance, PAM/IGA) and program leadership (OKRs, operating committee governance, change enablement) to make security initiatives stick.
Experience
Work history, roles, and key accomplishments
Owned strategy, roadmap, and delivery for enterprise IAM platforms supporting 800,000+ global users across 120+ countries. Architected and enforced identity security controls, leading a global cybersecurity organization and translating technical risk into executive-facing governance outcomes.
Managed IAM operations for 670,000+ global users across hybrid environments and led operational teams through platform migrations and vulnerability response. Supported enterprise MFA migration and embedded security checks into build/release pipelines while coordinating resilience activities.
Principal Service Delivery Manager
Mattersight
Mar 2016 - Sep 2017 (1 year 6 months)
Owned security delivery and client relationships for regulated healthcare enterprises, ensuring secure, compliant integration across cloud and on-premises environments. Reduced SLA penalties year-over-year through root-cause analysis and monitoring enhancements, and served on the Change Advisory Board (CAB) for risk and performance evaluations.
Incident & Change Manager
U.S. Cellular
Jan 2013 - Jan 2016 (3 years)
Led 24/7 enterprise incident management for business-critical systems including VoIP, CRM, and POS, serving as a primary escalation point and executive communicator during major incidents. Improved change and release management practices aligned to ITIL to increase deployment stability and reduce unplanned outages.
Systems Administrator
U.S. Cellular
Jan 2010 - Jan 2013 (3 years)
Led a team of systems administrators responsible for the Genesys contact center platform and IVR systems, ensuring platform stability and delivering Tier 2/3 support during service-impacting events. Managed workload distribution and forecasting to sustain service stability during a large-scale CRM platform migration.
Owned demand forecasting and productivity analysis for a 24/7 contact center of 2,000+ employees, applying statistical forecasting to optimize staffing and scheduling. Built and maintained workforce planning models to minimize over/understaffing costs while sustaining SLA performance across multiple business units.
Education
Degrees, certifications, and relevant coursework
Lewis University
Master of Business Administration, Business Administration
Earned an MBA from Lewis University in 2010.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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