Open to opportunities

Richmond Nwachukwu

@richmondnwachukwu

Message

I resolve customer concerns and build lasting client relationships.

Nigeria

Message

What I'm looking for

I'm looking to apply my customer operations, relationship management, complaint resolution, and cross-functional coordination experience in a role focused on delivering reliable service, improving retention, and resolving client concerns.

I've supported 40+ clients at Ron Visuals from initial inquiry through project completion, coordinating communication across phone, email, and text while driving repeat business through reliable after-sales support.

Previously at Dezign Deck, I connected clients, vendors, and contractors, tracked delivery schedules, and resolved issues before they escalated. I prepared quotations, invoices, and reports while maintaining accurate Excel documentation.

At AXA Mansard Insurance Company, I led six sales representatives to achieve 90% of monthly targets for over a year. I grew the client base by 40%, maintained customer retention above 85%, and improved deal conversion by 30% through proactive service, proposals, and pitches.

My experience also includes leading operations at Tres Bien Events, managing customer and vendor communication, budgets, schedules, and service quality.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Support

Current

Ron Visuals

Jan 2024 - Present (2 years 7 months)

Serve as primary point of contact for 40+ clients from initial inquiry through to project completion, handling all customer communication across phone, email, and text. Maintain accurate client records and coordinate multiple concurrent engagements.

Client Communication Scheduling After Sales Support Customer Relationship Management

Project Coordinator (Interior Decor)

Dezign Deck

Jan 2023 - Dec 2024 (1 year 11 months)

Acted as the communication link between clients, vendors, and contractors, ensuring expectations were clearly understood and met. Tracked project progress and delivery schedules, proactively flagging and resolving issues before they escalated.

Project Coordination Vendor Management Documentation Client Communication

Sales & Insurance Marketing Manager

AXA Mansard Insurance Company

Jan 2020 - Dec 2023 (3 years 11 months)

Led a team of 6 sales representatives, consistently achieving 90% of monthly targets over 12+ months. Designed and implemented a customer acquisition strategy that grew the client base by 40% in one year.

Sales Leadership Customer Acquisition Proposal Development Team Management

Operations Team Lead

Tres Bien Events

Jan 2018 - Dec 2019 (1 year 11 months)

Managed customer and vendor communications, quotations, and social media inquiries across multiple platforms. Organized schedules and documentation for executive leadership, ensuring accuracy and timely follow-up.

Operations Management Social Media Management Scheduling Documentation