Kenneth John

Led a team of 15 marketing and sales representatives in executing customer acquisition campaigns across 15 assigned zones, successfully acquiring 2,000+ new customers in 30 days. Resolved escalated customer issues by approximately 70% by identifying service gaps and driving process improvements.

Managed 70–120 daily B2B and B2C customer interactions, providing service guidance and resolving inquiries across multiple service channels. Maintained a 90%+ customer satisfaction score based on post-call feedback and onboarded 700+ customers.

Handled 300+ calls daily for an insurance campaign, qualifying prospects for licensed closers. Averaged 7 sales per day, exceeding the daily target of 3 and ranking among the top two team performers.

Inspected finished products to ensure compliance with company quality and safety standards before distribution. Identified and reported defects, preventing substandard products from reaching the market.

Attended to 40-70 customers daily through in-person interactions and phone calls, providing information on construction services and handling general inquiries. Coordinated service bookings, scheduled appointments, and conducted customer follow-ups to ensure timely service delivery.

Grade: Upper Credit

Earned a Higher National Diploma in Architecture with Upper Credit.