At Ryla Limited, I coordinate Nasarawa State Development Projects, serving as a contact for stakeholders and vendors and sharing progress updates. I coordinate contractors and service providers, visit sites, and track expenditure against approved budgets.
At Bella Afrik Suites, I supervised front-office operations and coordinated service teams. I resolved escalated guest issues and implemented booking workflows to improve the consistency and accuracy of guest records.
At Liberty House — Transcorp Hilton, I led sales and customer service operations and managed VIP client communications. I designed follow-up systems to support retention, and achieved 95% sales target performance while maintaining strong client satisfaction metrics.
As a freelance Operations & Administrative Coordinator, I managed CRM pipelines and digital records, prepared reports and dashboards, and supported executive scheduling. I hold a Google Project Management Certificate and use Zoho CRM, with working knowledge of HubSpot, Zendesk, and Freshdesk.
