Looking for a job

Rich Dominguez

@richdominguez

Customer service and technical support professional across finance, healthcare, and sales, who trained new hires and resolved complex customer issues.

Philippines

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What I'm looking for

I'm available for remote, hybrid, and customer-facing opportunities, with flexible schedules including weekends and holidays. I'm open to Virtual Assistant, customer service, technical support, administrative, personal assistant, client support, sales, SME, and trainer roles, and can start ASAP.

At JUVLY AESTHETICS, I provided personalized client assistance and supported daily operations by managing schedules, correspondence, records, and administrative tasks.

At AVAS FLOWERS, I handled customer inquiries, orders, payments, returns, and follow-ups, recommending products through consultative selling, upselling, and cross-selling.

At HOME A GLOW, I supported sales as an agent and Subject Matter Expert, and trained and onboarded new employees on products, systems, and processes.

At FULL POTENTIAL BPO, I troubleshot hardware, software, network, connectivity, and system issues through phone, email, and chat. Earlier, at IQOR and CONDUENT, I supported customers with finance and healthcare questions while maintaining accurate records and protecting confidential information.

Experience

Work history, roles, and key accomplishments

CET Room Assistant / Personal Assistant

Juvly Aesthetics

Jan 2026 - Aug 2026 (7 months)

Provided personalized client assistance, managed appointments, schedules, and administrative tasks, and coordinated with internal departments and external service providers to support smooth operations.

Appointment Scheduling Calendar Management Correspondence Travel Arrangements Records Management Administrative Support Confidential Information Handling Inventory Monitoring Client Coordination

Customer Service / Sales Representative

Avas Flowers

Jan 2025 - Nov 2025 (10 months)

Delivered customer service, handled inquiries, orders, and complaints, processed transactions, and used consultative selling, upselling, and cross-selling to meet sales goals.

Customer Service Sales Consultative Selling Upselling Cross Selling Order Processing CRM Complaint Resolution Customer Retention KPI Support

Sales Agent / Subject Matter Expert / Trainer

Home A Glow

Aug 2024 - Oct 2025 (1 year 2 months)

Assisted customers with product inquiries, supported sales targets, served as a Subject Matter Expert, and trained and onboarded new employees on products and processes.

Sales Subject Matter Expert Training Onboarding Coaching Product Knowledge Process Guidance Escalation Management Quality and Compliance

Technical Support Specialist

Full Potential BPO

Apr 2021 - Apr 2024 (3 years)

Provided technical support via phone, email, and chat, diagnosed and troubleshot hardware, software, and network issues, and documented interactions in ticketing systems.

Technical Support Troubleshooting Hardware Software Networking Connectivity Ticketing Systems Documentation SLA Escalation Management

Customer Service Representative - Finance

iQor

Oct 2018 - Mar 2021 (2 years 5 months)

Assisted customers with billing inquiries, payments, and account concerns, investigated and resolved billing discrepancies, and maintained accurate records.

Customer Service Billing Payments Account Management Dispute Resolution CRM Confidentiality Problem Solving

Customer Service Representative - Healthcare

Conduent

Jan 2017 - Sep 2018 (1 year 8 months)

Assisted patients and members with healthcare inquiries, explained plans and benefits, verified information, and documented interactions using CRM systems.

Customer Service Healthcare Benefits Claims Eligibility CRM Confidentiality Documentation