Looking for a job

Manvi Jain

@manvijain1

Message

I build trusted client relationships and resolve service needs across education and healthcare.

India

Message

What I'm looking for

I'm looking for client relationship, client experience, account management, or customer support work where I can build trusted relationships, understand client needs, resolve concerns, and coordinate seamless service delivery.

I've managed client and stakeholder relationships across education and healthcare, from initial inquiry and onboarding through ongoing support and resolution.

At Amity University Rajasthan, I coordinated end-to-end client interactions, cross-functional requirements, follow-ups, and stakeholder engagement while representing the organization at events.

At NuGenomics, I guided clients through genetic testing and preventive health programs, translating complex offerings into clear, customer-friendly decisions. At Unacademy, I supported learners across India and coordinated timely escalation resolution.

My background in counselling psychology shapes how I listen, assess needs, handle sensitive concerns, and build relationships that improve service delivery and client experience.

Experience

Work history, roles, and key accomplishments

Deputy Manager – Client Relations & Outreach

Amity University Rajasthan

Nov 2024 - Apr 2026 (1 year 5 months)

Managed end-to-end client and stakeholder interactions from initial inquiry through onboarding, ensuring timely communication and a positive service experience. Coordinated with cross-functional teams to resolve queries and support seamless service delivery.

Client Relations Stakeholder Management Customer Onboarding Service Delivery

Client Relationship Consultant

NuGenomics

Mar 2023 - Nov 2024 (1 year 8 months)

Consulted clients on genetic testing and preventive health programs, understanding individual needs and guiding them toward relevant solutions. Explained complex healthcare offerings in clear, customer-friendly language to enable informed decisions.

Consultative Selling Client Education Needs Assessment Relationship Building Healthcare

Client Relations Associate

Unacademy

May 2022 - Jan 2023 (8 months)

Delivered personalized support to clients/learners across India, addressing service requirements and maintaining proactive communication. Managed customer escalations and coordinated timely resolution with internal teams to improve client experience.

Customer Support Escalation Management Client Management Problem Solving

Psychology Faculty & Student Counsellor

Various Schools

Jul 2019 - Mar 2022 (2 years 8 months)

Built trusted relationships with students, parents, and school stakeholders through structured communication, guidance, and ongoing support. Conducted needs-based counselling and guidance using active listening and problem-solving.

Counselling Active Listening Problem Solving Workshop Facilitation