Ricardo Reid
@ricardoreid
Dedicated hospitality and sales specialist delivering luxury estate operations and consultative, quota-exceeding VIP client solutions.
JamaicaWhat I'm looking for
I’m a dedicated hospitality and sales professional, focused on luxury estate management, high-stakes sales strategies, and world-class guest relations. Across sales and domestic operations, I consistently deliver seamless experiences for VIP clientele while upholding elite brand standards.
In my current role as a Sales Specialist, I execute consultative sales strategies and provide customized branding solutions for a diverse business clientele. I cultivate long-term client loyalty through relationship management, accurately handle order processing and account management, and regularly outperform monthly sales quotas and KPIs through persuasive communication and efficient lead management.
Previously, as a Professional Butler, I orchestrated daily household operations, supervised and mentored domestic staff, and provided discreet VIP personal assistance including complex travel logistics, wardrobe care, and calendar optimization. I also managed high-end procurement, delivered bespoke guest relations that exceed 5-star standards, and supported elite private events through formal silver service and wine pairing—always maintaining strict confidentiality and security protocol monitoring.
Experience
Work history, roles, and key accomplishments
Sales Specialist
National Pen
Jan 2024 - Present (2 years 6 months)
Executed consultative sales strategies to deliver customized branding solutions for business clients and maintain long-term client loyalty. Consistently outperformed monthly sales quotas and KPIs with accurate order processing and account management.
Sales Representative
Concentrix
Jan 2020 - Jan 2022 (2 years)
Marketed and closed integrated home security and telecommunications packages while maintaining accurate customer records and secure financial transactions. Earned recognition for exceeding performance targets through strong rapport-building.
Sales Agent
Centerfield
Jan 2019 - Jan 2020 (1 year)
Tailored digital service packages to residential needs to enhance the customer experience. Drove sales growth by consistently surpassing competitive sales quotas with a customer-first approach.
Customer Service Representative
Advanced Call Center Technologies (ACT)
Jan 2017 - Jan 2018 (1 year)
Resolved complex customer grievances with empathy, turning negative experiences into positive outcomes. Served as a primary point of contact by providing accurate product intelligence and building lasting brand trust.
Customer Service Representative
Teleperformance
Jan 2016 - Jan 2017 (1 year)
Handled a high volume of inbound customer interactions while maintaining superior service quality. Used promotional knowledge to drive strategic upselling and improve customer satisfaction and average order value.
Bar Porter
Sea Garden Resorts
Jan 2010 - Jan 2011 (1 year)
Supported bar operations during peak hours through proactive preparation and maintenance. Provided fast, professional beverage service to help maintain a welcoming guest experience.
Professional Butler
Villa Belen
Managed daily household operations and provided discreet VIP personal assistance, including travel logistics, wardrobe care, and calendar optimization. Led domestic staff training, handled premium procurement, and supported formal events with silver service and wine pairing while maintaining strict confidentiality and security protocols.
Education
Degrees, certifications, and relevant coursework
Jamaica Foundation for Lifelong Learning
Level 4 Standard, Mathematics, English Language, and Reading
2012 - 2014
Completed Level 4 Standard in Mathematics, English Language, and Reading with Jamaica Foundation for Lifelong Learning from 2012 to 2014.
Spot Valley High School
CSEC, Mathematics, English A, and Principles of Business
2008 - 2012
Grade: Mathematics: Grade 2; English A: Grade 2
Activities and societies: Reading; exploring educational content online; listening to music
Completed CSEC coursework at Spot Valley High School, earning Grade 2 in Mathematics and Grade 2 in English A, and completing Principles of Business.
Availability
Location
JamaicaAuthorized to work in
Skills
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