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Ricardo Martinez

@ricardomartinez3

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I build high-performing, engaged workforces through strategic HR, talent, and learning programs.

Colombia

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What I'm looking for

I'm looking to lead people, talent, learning, and HR operations initiatives that strengthen engagement, retention, performance, and inclusive workplace culture while aligning people strategy with business goals.

I've led HR and talent operations at Sagility, Huge, and Amazon, improving employee engagement, retention, onboarding, and workforce performance across international organizations.

At Sagility, I led Human Resources Health outsourcing management with 99.5% operational efficiency, increased engagement by 90%, and improved retention by 17%. I also strengthened intake training and onboarding by identifying performance gaps and improving them by 23%.

At Huge and Amazon, I partnered with leadership, finance, client groups, and global talent teams on employee relations, performance, compensation, learning, compliance, and HR technology. My work improved productivity by 15%, reduced onboarding time by 30%, and helped raise learning-path engagement from 35% to 83%.

I'm a trilingual HR professional fluent in Spanish, English, and Portuguese, with experience building inclusive cultures, coaching teams, and connecting people strategies to business goals.

Experience

Work history, roles, and key accomplishments

Human Resources & Talent Acquisition Manager

Sagility

Jun 2025 - Jul 2026 (1 year 1 month)

Led HR health outsourcing management, enhancing operational efficiency by 99.5% and aligning HR strategies with business objectives. Improved onboarding and employee engagement by 90% through effective HR policies and corrective actions.

HR Management Talent Acquisition Onboarding Employee Engagement HR Strategy Operational Efficiency

Talent Manager

Huge

Apr 2023 - Apr 2025 (2 years)

Enhanced employee productivity by 15% and boosted engagement by 20% through innovative HR technology solutions and a new learning management system. Led employee relations, performance, and compensation management, partnering with leadership and finance.

HR Technology LMS Employee Relations Performance Management Compensation Management Onboarding Retention Engagement

Human Resources Business Partner

Amazon

Sep 2020 - Mar 2023 (2 years 6 months)

Enhanced employee retention by 15% through new engagement programs and career development initiatives. Oversaw HR operations for over 1,500 employees across multiple regions, specializing in onboarding and handling employee exits.

Employee Engagement Career Development HR Operations Onboarding Training Talent Identification Leadership Development

Senior HRA

Amazon

Oct 2019 - Sep 2020 (11 months)

Boosted employee satisfaction score by 30% through a comprehensive training module. Led HR projects enhancing mental health, wellbeing, and launched Perfect Pay initiatives.

Training Employee Satisfaction Mental Health Wellbeing HR projects Data Analysis Reporting

Recruiter

Amazon

Aug 2018 - Oct 2019 (1 year 2 months)

Reduced recruitment costs by 30% and increased efficiency by 15% through optimizing sourcing channels and reducing time-to-hire metrics. Enhanced employer brand recognition by 40% with strategic social media campaigns and recruiting events.

Recruitment Sourcing Employer Branding Social Media Candidate Assessments Interviewing Offer Management

Talent Acquisition Specialist

Webhelp OneLink

Aug 2017 - Aug 2018 (1 year)

Managed end-to-end recruitment and operations processes, ensuring timely and quality hires for production. Led HR activities including employee engagement and relations, as well as ISO 9001 process certification.

Recruitment Operations Employee Engagement Employee Relations ISO 9001 Networking Career Fairs Offer Creation

Talent Acquisition Specialist

Sutherland

Feb 2015 - Aug 2017 (2 years 6 months)

Managed full life cycle recruiting operations from open to close. Developed and executed recruiting plans, conducted regular follow-ups with managers, and assisted in preparing offer packages and onboarding paperwork.

Recruitment Sourcing Employee Relations Networking Career Fairs Offer Management Onboarding

Sourcing Specialist

Sutherland

Oct 2014 - Feb 2015 (4 months)

Developed appropriate sourcing channels to find active and passive candidates. Qualified candidates and applied assessments according to program needs, and performed first screenings.

Sourcing Candidate Screening Assessments Recruitment Cold Calling

Talent Acquisition Coordinator

Sutherland

Oct 2013 - Oct 2014 (1 year)

Implemented 100% of the Psychotechnical Assessment to candidates in the selection process. Conducted pre-interviews and assisted in organizing recruitment events for mass campaigns.

Psychotechnical Testing Pre Interview Screening Recruitment Events Candidate Selection Reporting

Quality Assurance Analyst

Sutherland

May 2012 - Oct 2013 (1 year 5 months)

Audited 98% of calls for customer service to achieve excellence execution and standards. Provided coaching and feedback training directly with consultants and followed written commitments.

Quality Assurance Call Auditing Coaching Feedback Calibration

Customer Service Representative/Coach Advisor

Sutherland

Aug 2010 - May 2012 (1 year 9 months)

Audited 70% of calls for customer service to achieve excellence execution and standards. Provided coaching and feedback training directly with consultants and followed written commitments.

Customer Service Call Auditing Coaching Feedback