Open to opportunities

riana untari

@rianauntari

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Hospitality leader with 5+ years in hotel operations, guest relations, and financial auditing.

Indonesia

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What I'm looking for

I’m looking for a hospitality role where I can lead operations and improve service quality, combining guest relations with strong admin and financial auditing. I want a team that values process, feedback, and continuous optimization.

I’m a hospitality professional with over 5 years of experience in management, operations, and financial auditing. I bring a Bachelor’s degree in Management and a track record in administrative efficiency, data entry, and guest relations.

In my current role, I help lead hotel operations and service standards by managing staff schedules, conducting performance reviews, and overseeing departmental budgets. I also collaborate with sales to optimize occupancy and Average Daily Rate (ADR), while keeping guest experience at the center.

Alongside hotel leadership, I work as a Quality Specialist where I analyze customer reviews and tour data to identify recurring issues and drive actionable operational improvements. I manage brand reputation by responding professionally to guest feedback.

I also strengthen the foundation behind great service through finance and administration work—conducting routine revenue and cash audits, maintaining the accounts receivable ledger, running monthly reconciliations, and following up on outstanding invoices. Whether coordinating wedding and event logistics or handling front desk guest journeys and upselling, I’m focused on reliable execution and continuous improvement using tools like Slack, Trello, and Microsoft Office/G-Suite.

Experience

Work history, roles, and key accomplishments

Current

Quality Specialist

Current

Reso Travel

Jan 2025 - Present (1 year 6 months)

Analyze customer reviews and tour data to identify recurring issues and propose operational improvements. Respond to guest feedback to manage brand reputation.

Quality Assurance Customer Relations Administrative Operations Data Entry Slack Trello

Current

Front Office Manager

Current

Sapphire Boutique Hotel Kudus

Jan 2024 - Present (2 years 6 months)

Manage front office operations by overseeing staff schedules, performance reviews, and departmental budgets to maintain service standards. Coordinate with sales to optimize occupancy and ADR.

Revenue Optimization Customer Relations Quality Assurance Budgeting & Forecasting MS Office G Suite

Current

Admin & Event Planner

Current

Nala Gareng Wedding & Event Planner

Jan 2023 - Present (3 years 6 months)

Coordinate wedding and event logistics, including vendor contracts, permits, and client invoicing. Manage on-site execution, equipment setup, and guest flow.

Administrative Operations Customer Relations MS Office G Suite Canva

General Admin

PT Pelita Karya Juhari

Jan 2022 - Jan 2023 (1 year)

Handle critical documentation, official correspondence, and management calendars. Manage office supplies procurement and ensure timely utility payments processing.

Administrative Operations Budgeting & Forecasting MS Office G Suite

Food and Beverage Admin & Waitress

@HOM Hotel Kudus by Horison

Jan 2022 - Jan 2022 (0 months)

Perform food and beverage administrative tasks including inventory data entry and budget assistance while delivering guest service. Process billing accurately and handle guest inquiries.

Administrative Operations Customer Relations MS Office

Internal Audits & Account Receivable

@HOM Hotel Kudus by Horison

Jan 2021 - Jan 2022 (1 year)

Conduct routine audits of daily revenue and cash handling to mitigate financial risks. Manage the accounts receivable ledger, perform monthly reconciliations, and follow up on outstanding client invoices.

Financial Auditing Accounts Receivable Reconciliations Administrative Operations MS Office

Front Desk Agent/Guest Relation Office

@HOM Hotel Kudus by Horison

Jan 2018 - Jan 2022 (4 years)

Support the guest journey from reservation to check-out while coordinating requests with other departments. Use upselling techniques to increase revenue and resolve guest complaints professionally.

Revenue Optimization Customer Relations Quality Assurance Upselling G Suite