Rhonna Mhay Formilleza

I am a motivated and results-driven professional with proven experience in inbound and outbound calling, specializing in customer engagement and lead generation. My ability to build rapport with clients and handle objections has enabled me to deliver persuasive communication that achieves sales and customer service goals. I thrive in fast-paced environments, demonstrating strong multitasking abilities and time management skills while maintaining a commitment to providing exceptional customer experiences.

Throughout my career, I have honed my skills in various roles, including as a Call Center Agent at Iqor Fairview, where I managed inbound and outbound calls effectively. My educational background in Entrepreneurship from Quezon City University has equipped me with a solid foundation in marketing strategy and customer relationship management. I am passionate about helping others, as evidenced by my work with the DSWD Tara, Basa Program, where I supported youth development and assisted parents in understanding their children better.