Open to opportunities

Rhea Urbe

@rheaurbe

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Operations-focused executive assistant skilled in inventory, procurement, and customer service.

Philippines

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What I'm looking for

I seek a collaborative role in operations or executive support where I can apply inventory, procurement, and customer-service expertise to drive efficiency and growth.

I am an operations-focused Executive Assistant with a strong background in customer service, quality assurance, and supply chain management. I have delivered measurable cost reductions and improved inventory controls through vendor negotiation and process improvements.

My experience spans call center roles—Customer Service Representative, Coach, and Quality Analyst—where I monitored performance, coached teams, and drove quality initiatives. I translate frontline insights into actionable process enhancements and documentation.

In remote executive support and supply-chain roles, I managed calendars, travel, communications, and end-to-end inventory tracking, including demand forecasting and replenishment planning. I act as an effective liaison between clients, production teams, and suppliers to ensure smooth operations.

I am a quick learner who thrives under pressure, values collaborative growth, and seeks roles where I can contribute operational leadership, data-informed decisions, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Magic VA Agency

Sep 2024 - Sep 2025 (1 year)

Provided executive support and served as liaison between clients and production teams while managing garment sourcing, procurement, and inventory analysis to streamline operations and reduce costs.

Executive Assistance Inventory Analysis Sourcing Procurement Supplier Relations Liaison Between Clients

Executive Assistant

On Demand Printing

Aug 2023 - Jan 2025 (1 year 5 months)

Managed executive calendar, travel, communications, and meeting logistics while implementing cost-reduction strategies and maintaining confidential records to support operational efficiency.

Executive Assistance Calendar Management Travel Coordination Meeting Minutes

Supply Chain Manager

On Demand Printing

Aug 2023 - Jan 2025 (1 year 5 months)

Led end-to-end inventory tracking, sourcing and procurement, supplier relationship management, and logistics coordination to optimize stock levels and reduce costs.

Inventory Management Procurement Supplier Management Logistics Coordination SOP Development

Quality Analyst

VXI Global

Nov 2022 - Aug 2023 (9 months)

Conducted call monitoring and evaluations for eBay operations, facilitated calibration sessions, and provided coaching and documentation to improve compliance and agent performance.

Quality Assurance Coaching Calibration Reporting Documentation & Compliance Performance Analysis

Customer Service Coach

VXI Global

Jan 2021 - Nov 2022 (1 year 10 months)

Coached eBay and Shopify agents through knowledge transfer, escalation management, and performance monitoring, delivering reports and driving process and quality improvements.

Coaching Quality Assurance eBay Shopify Performance Monitoring Reporting Escalation Management Process Improvement

Customer Service Representative

Teleperformance

Jun 2019 - Dec 2020 (1 year 6 months)

Handled reservations, inquiries, and payment processing while providing platform navigation assistance and technical support to improve customer experience and accuracy.