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rhaymell cristobal

@rhaymellcristobal

Operations leader and business owner managing hospitality ventures with SOPs for inventory, cash reconciliation, and service.

Philippines

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What I'm looking for

I offer AU, UK, and APAC agencies a high-autonomy operations partner who can manage projects asynchronously and drive delivery without constant supervision.

I founded and manage independent food service and men's grooming businesses, overseeing daily operations, P&L, supply chain logistics, and vendor negotiations. I designed SOPs for inventory management, cash reconciliation, store routines, and customer service.

At EXL Service Holdings, Inc. (EXL), I led a network operations squad and developed cloud infrastructure proofs-of-concept. At Fidelity Information Services (FIS), I introduced Agile and Scrum practices to delivery squads; at Accenture Inc., I managed a 24/7 operations team of 10 analysts.

Experience

Work history, roles, and key accomplishments

Current

Managing Director & Business Owner

Current

Independent Hospitality & Service Enterprises

Sep 2023 - Present (3 years 1 month)

Founded and manage daily operations for brick-and-mortar storefronts in food service and men's grooming. Designed SOPs for inventory, cash reconciliation, and customer service, and oversee P&L, supply chain, and staff management.

Process Engineering SOP Mapping P&L management Supply Chain Management Vendor Management Financial Forecasting Staff Management

Network Operations & Infrastructure Manager

EXL Service Holdings, Inc.

Apr 2023 - Sep 2023 (5 months)

Led an engineering squad managing global network availability and service delivery operations. Architected POCs to modernize cloud infrastructure and directed risk assessment and failover testing to ensure operational resilience.

Network Operations Infrastructure Management Cloud Infrastructure Risk Assessment Failover Tests Data Delivery Governance

Senior Delivery Lead & Infrastructure Engineer

Fidelity Information Services

Aug 2021 - Apr 2023 (1 year 8 months)

Led technical project delivery tracks for enterprise financial clients, ensuring regulatory compliance and risk management. Introduced Agile and Scrum methodologies, authored service execution blueprints and delivery runbooks.

Agile Scrum Sprint Planning Resource Allocation Technical Delivery Run Books Regulatory Compliance

Associate Manager (Operations & Response Coordination)

Accenture Inc.

May 2017 - Jun 2020 (3 years 1 month)

Managed and mentored a 24/7 operations team of 10 analysts for Fortune 500 clients. Optimized response workflows using ITIL standards, reducing MTTR and supporting a 200% expansion in client account revenue.

ITIL Operations Management Team Leadership Incident Response MTTR Reduction Stakeholder Management Account Strategy

Operations Engineer & Team Supervisor

TrendMicro Philippines

Oct 2010 - May 2017 (6 years 7 months)

Supervised a team of infrastructure specialists managing capacity strategy and production grid deployments. Served as escalation authority for high-priority global incidents, achieving 100% resolution with zero SLA breaches.

Infrastructure Management Capacity Planning Incident Management Escalation Management Team Supervision SLA Compliance