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ems sapinoso

@emssapinoso

IT Infrastructure Delivery Manager at BDO Unibank who coordinated 20–24 application projects and delivered Azure and AWS deployments.

Philippines

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At BDO Unibank, I oversaw 20 to 24 concurrent strategic application projects through four managers, from deliverables to go-live. I coordinated infrastructure teams with software delivery, tracked work in Jira, and helped ensure technical and regulatory compliance.

I led vendors and business and technical teams on the initial Azure and AWS (EKS) deployments for a CIO project against a hard deadline. I also spearheaded public cloud backup and restore and contributed to three regulatory migrations that met BSP requirements.

At WeServe Systems, Inc., I reduced weekly incident tickets from 800 to 100 through trend analysis, permanent fixes, and proactive solutions. At Accenture, Inc., I ran 24/7 datacenter operations with zero SLA breaches and contributed to a global hybrid-cloud migration.

At Technocom, I designed and built a CRM from scratch for a small business, using n8n workflows, an HTML front end developed with Claude assistance, and Cloudflare hosting. I used Airtable to test and validate workflows and applied security hardening with free tools.

Experience

Work history, roles, and key accomplishments

CRM & Onboarding Platform

Technocom

Apr 2026 - Jul 2026 (3 months)

Designed and built a CRM from scratch for a small business, covering the full customer lifecycle. Built backend automation with n8n workflows and front end in HTML with AI assistance, hosted on Cloudflare.

N8n HTML Cloudflare Airtable Claude AI Security Hardening

Career Break

Self

Apr 2025 - Apr 2026 (1 year)

Self-directed upskilling in AI, automation, and business management; independent projects; church volunteer work.

Delivery Manager / Team Head

BDO Unibank, Inc.

Sep 2019 - Apr 2025 (5 years 7 months)

Led infrastructure delivery for strategic application projects, ensuring technical and regulatory compliance. Spearheaded public cloud backup and restore, and contributed to regulatory migrations meeting BSP requirements.

Network Operations Team Head

WeServe Systems, Inc.

Apr 2019 - Sep 2019 (5 months)

Reduced weekly incident tickets from 800 to 100 through trend analysis and permanent fixes. Managed network engineers and led response during outages, using ServiceNow, SolarWinds, and Nagios.

ServiceNow Solarwinds Nagios Network Monitoring Incident Management Change Management Team Leadership

Cloud Migration Delivery Team Head

Accenture, Inc.

Oct 2015 - Apr 2019 (3 years 6 months)

Ran 24/7 datacenter operations with zero SLA breaches. Led network implementation and transformation for a global client, including hybrid cloud, SD-WAN, and migration of on-premise applications to private cloud.

Azure Citrix Equinix SD WAN Firewalls WiFi WAN Optimization ServiceNow Incident Management Change Management Network Migrations Team Leadership

Senior Solutions Engineer

Microbase, Inc.

Feb 2015 - Oct 2015 (8 months)

Key contributor to 10 network and server implementations for well-known Philippine brands. Prepared business proposals and coached junior engineers.

Network Implementations Implementación De Servidores Solution Design Project Management Mentorship

IT Operations Manager

Arion Outsourcing BPO

Jan 2014 - Jan 2015 (1 year)

Ran daily operations of call center infrastructure including servers, Active Directory, network, CCTV, and call recording. Secured desktops and servers, ran patch management, and built data retention processes.

Active Directory Networking CCTV Call Recording Patch Management Data Retention Security

MIS Engineer (later Integration Engineer)

PIASI, Inc.

Feb 2012 - Nov 2013 (1 year 9 months)

Managed daily operations, security, and performance of desktops, applications, databases, network, and telephony. Set up backup and recovery, patch schedules, and emergency response plans.

Backup And Recovery Patch Management Incident Management IT Procurement Capacity Planning