Rhandy Prawiro
@rhandyprawiro
Product Manager who boosts revenue and customer outcomes through data-driven pricing and messaging automation.
IndonesiaWhat I'm looking for
I’m a Product Manager focused on building impactful products with thorough, critical thinking—shaped by experience across small and large tech companies in Southeast Asia. At tiket.com, I’ve owned pricing and customer-facing product improvements, including optimizing booking rebooking mechanisms and personalizing hotel prices to drive measurable growth.
I also lead messaging and Help Center experiences end-to-end, reducing CS tickets by building fully automated refund/reschedule flows and steering scalable roadmap strategy. I’ve collaborated across entities (tiket.com, blibli, and Ranch Market), negotiated WhatsApp costs with Meta by up to 30%, and explored LLM chatbot approaches to improve user experience while maintaining response quality and reducing negative bias.
Experience
Work history, roles, and key accomplishments
Product Manager (Pricing)
tiket.com
Jun 2025 - Nov 2025 (5 months)
Optimized hotel rebooking pricing to lower the rebooking threshold from IDR 20K to IDR 10K, driving a 7% increase in net revenue. Improved hotel purchase conversion by 1.7% through customer-specific price personalization.
Product Manager (Message & Help Center)
tiket.com
Jun 2022 - May 2025 (2 years 11 months)
Led the roadmap and scalable rollout of Message & Help Center features, reducing CS tickets by 6% by fully automating refund and reschedule flows in the Help Center. Delivered a cross-entity centralized messaging system across the blibli ecosystem and negotiated with Meta to reduce WhatsApp costs by up to 30%.
Associate Product Manager (Chatbot)
Tokopedia
May 2021 - May 2022 (1 year)
Improved chatbot NLP capabilities to maintain deflection rate with a 5% increase in prediction performance and reduced looping rate by 5% via a new frustration-aware flow. Built end-to-end cross-product Help Center chatbot navigation to route users directly to relevant issue trees, including late-delivery topics.
Education
Degrees, certifications, and relevant coursework
ESSEC Business School
Bachelor of Business Administration, Business Administration
2016 - 2020
Grade: 3.8/4.0
Bachelor of Business Administration at ESSEC Business School (September 2016–June 2020), achieving a GPA of 3.8/4.0.
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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