Reza Pradapta

I've led daily customer support operations at PT Swee Lee Indonesia for a distributed 12-person team across four countries, while staying hands-on with complex cases and escalations across Southeast Asia.

I help customers understand products, policies, warranties, repairs, returns, refunds, and service options by turning detailed information into clear next steps. I use recurring questions, pain points, and frontline feedback to improve SOPs, response templates, documentation, and escalation workflows.

Across ecommerce and high-volume service environments, I've worked closely with Sales, Retail, Warehouse, Logistics, Finance, suppliers, and regional teams to remove blockers and deliver reliable outcomes. I'm known for calm problem solving, clear communication, and dependable follow-through.