AMArc Jayson Manulat
@arcjaysonmanulat
Heart-driven virtual assistant specializing in e‑commerce customer support and lead generation.
PhilippinesWhat I'm looking for
I am a resourceful, heart-driven Virtual Assistant with strong experience in e-commerce customer support, order management, and lead generation. I consistently deliver exceptional service across voice, chat, and email, and I use platforms like Zendesk, Shopify, Gorgias and Freshdesk to streamline operations.
My background includes supporting retail and airline customers, resolving escalations, managing refunds and rebookings, and collaborating with logistics teams to improve delivery and satisfaction. I have hands-on experience with Amadeus and Oscar GDS for reservations and ticketing, and I’ve trained new hires in system navigation and best practices.
I take pride in improving processes and reducing inquiry volume through better self-service resources and precise order handling, while contributing to marketing efforts and customer retention. I bring reliability, attention to detail, and a commitment to excellence to every client engagement.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Floredale
Jan 2025 - Apr 2025 (3 months)
Delivered end-to-end customer support for a European women's fitness brand across chat, email, and phone; managed orders, refunds, and returns while resolving escalations to improve retention and ensure timely deliveries.
MAProvided exceptional multichannel customer support for Macy's, handling inquiries, order issues, and campaign-related questions to maintain high satisfaction and encourage reviews and referrals.
Customer Service Specialist
Airline Industry
Nov 2022 - Feb 2025 (2 years 3 months)
Handled booking, modification, and cancellation using Amadeus GDS and resolved complex travel disruptions and rebookings, improving customer satisfaction and training new hires on systems and best practices.
Customer Service Specialist
E-commerce Employer
Jan 2019 - Feb 2022 (3 years 1 month)
Provided multichannel customer support, managed order processing, returns, and refunds, and improved self-service resources, contributing to an 80% reduction in incoming inquiries.
Education
Degrees, certifications, and relevant coursework
Compostela Valley State College
Bachelor of Secondary Education, Secondary Education
2014 - 2019
Completed a Bachelor's of Secondary Education program from 2014 to 2019 focused on teacher training and education theory.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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