Open to opportunities

Rex Cango

@rexcango

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Customer service expert with extensive experience in diverse roles.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with a strong background in various industries, including retail, hospitality, and technical services. My experience spans over six years, where I have honed my skills in resolving customer inquiries, managing inventory, and ensuring high levels of satisfaction. I thrive in fast-paced environments and take pride in my ability to multitask effectively while maintaining a positive attitude.

Throughout my career, I have consistently demonstrated my commitment to customer satisfaction. From my role as a Turbotax Customer Service Expert, where I resolved complex tax-related inquiries, to my time as a Pool Technician, where I enhanced service efficiency through collaboration, I have always focused on delivering exceptional service. My ability to manage multiple responsibilities, coupled with my strong communication skills, has allowed me to build lasting relationships with clients and colleagues alike.

I am eager to bring my expertise in customer service and problem-solving to a new role where I can continue to grow and contribute to a team-oriented environment. I believe that my diverse experience and dedication to excellence make me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Turbotax Customer Service Expert

Teleperformance

Apr 2025 - Apr 2025 (0 months)

Answered phones helping customers resolve/ navigate their turbotax issues. Resolved complex tax-related inquiries by utilizing in-depth knowledge of tax software. Navigated computer to help with customers issues and log information.

Customer Service Logging

Gas Station Attendant

Stop and Go

Feb 2021 - Aug 2024 (3 years 6 months)

Assisted customers with their needs and maintained cleanliness and organization. Managed inventory and handled cash transactions.

Inventory Management

Pool Technician

Paradise Pools

Oct 2019 - Nov 2020 (1 year 1 month)

Maintained pool systems and resolved technical issues enhancing customer satisfaction. Executed regular inspections and collaborated with team to improve service efficiency.

Pool Maintenance Technical Support Team Collaboration

Waiter

Don's Seafood

May 2017 - Aug 2019 (2 years 3 months)

Served diverse clientele ensuring high satisfaction and repeat visits. Collaborated with kitchen staff to deliver timely and accurate orders. Managed multiple tables and resolved customer complaints swiftly, enhancing dining experience.

Customer Service Order Management Table Management Teamwork

File Clerk/Receptionist

Galloway Johnson Thompkins Burr and Smith

Jan 2013 - Apr 2017 (4 years 3 months)

Managed filing systems and ensured precise filing management, aiding legal team effectiveness and reliability. Answered phones and directed calls.

Document Management Legal Support

Pool Technician

Ernie's Pool Service

May 2011 - Oct 2012 (1 year 5 months)

Conducted water quality tests and maintained pool equipment. Resolved customer issues promptly, enhancing satisfaction and retention.

Pool Equipment Maintenance Customer Satisfaction Retention

Warehouse

Industrial Welding Supply

Jul 2006 - Nov 2007 (1 year 4 months)

Managed inventory logistics and coordinated warehouse team, achieving timely order fulfillment and improving customer satisfaction. Implemented safety protocols, reducing workplace incidents.

Inventory Management Logistics Team Coordination order fulfillment