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REUMEL LAYGO

@reumellaygo

Message

I deliver reliable remote administrative, healthcare, and customer support across high-volume operations.

Philippines

Message

What I'm looking for

I'm seeking a remote General Virtual Assistant role where I can support daily operations through efficient administrative assistance, scheduling, customer communication, accurate documentation, and reliable remote support.

I've supported patients and clinic operations at RehabWorkx, managing schedules, appointments, SOAP notes, medical records, and follow-up communications while protecting confidentiality.

Across customer service and technical support roles at SykesAsia and Telus International, I handled high volumes of inbound calls, resolved order and technical issues, and maintained accurate interaction documentation.

I'm trained in virtual assistance, appointment scheduling, live scribing, and medical transcription, with a dedicated remote workspace and availability for U.S. and Australian time zones.

Experience

Work history, roles, and key accomplishments

Physical Therapist/Staff

RehabWorkx

Sep 2021 - Nov 2024 (3 years 2 months)

Managed daily patient scheduling and coordinated appointments, ensuring efficient clinic flow. Created and maintained accurate SOAP notes and clinical documentation in compliance with healthcare standards.

Patient Scheduling Clinical Documentation Healthcare Compliance Patient Communication Record keeping

Freelance Physical Therapist / Fitness Coach

Self Employed

Jul 2011 - Aug 2021 (10 years 1 month)

Provided patient treatment, education, and support using clear and compassionate communication. Maintained accurate patient records and treatment documentation while ensuring confidentiality.

Patient Care Treatment Planning Documentation Confidentiality Healthcare Coordination

Customer Service Representative / Technical Support

Sykes Asia

Jan 2009 - Apr 2011 (2 years 3 months)

Managed 25–35 inbound calls daily, assisting customers with orders, returns, and technical troubleshooting. Provided technical support and maintained accurate documentation of customer interactions.

Inbound Calls Customer Service Technical Support Order Processing Troubleshooting Documentation

Directory Assistant

Telus International

Mar 2008 - Oct 2008 (7 months)

Assisted U.S. and Canadian customers with directory information. Handled 30–50 calls per shift with strong accuracy and efficiency.

Directory Assistance Call Handling Customer Service

Admin Support/Sanitation Officer

City Health Office

Apr 2001 - Jan 2008 (6 years 9 months)

Processed health certificates, death certificates, and exhumation permits, ensuring accuracy, confidentiality, and regulatory compliance. Prepared and coordinated inspection documents for 8–10 sanitation inspectors.

Document Processing Regulatory Compliance Data Entry Record keeping Healthcare Administration Coordination