Open to opportunities

Reslie Moises Patricio

@resliemoisespatricio

Message

Dedicated professional with experience in customer service and annotation.

Philippines

Message

What I'm looking for

I am looking for a role that challenges me and supports my growth.

I am a hardworking individual with a strong commitment to personal and career development. Over the past three years, I have focused on annotation and customer service, honing my skills in ensuring that all content aligns with client guidelines and providing exceptional support to customers.

My experience spans various roles, including freelancer, customer support representative, and sales specialist. I thrive in team environments and am dedicated to achieving tasks efficiently and effectively. I seek to associate with a company that values hard work and dedication, allowing me to maximize my potential while contributing to their success.

Experience

Work history, roles, and key accomplishments

Current

Freelancer

Current

Oneform

Dec 2020 - Present (4 years 6 months)

As a freelancer, I work as an annotator ensuring that all content on an online platform aligns with client guidelines. I also transcribe English audio files from various scenarios, including meetings and movie subtitling.

Annotating Transcription Client Communication

Customer Support Representative

Opsify Philippines

Aug 2020 - Nov 2020 (3 months)

Responsible for answering customer queries via email using the Zendesk platform, ensuring that all customer concerns are addressed quickly, accurately, and politely.

Customer Service Zendesk Email Communication Problem Solving Time Management

Customer Service Representative

Inspiro Relia Inc.

Sep 2018 - Jan 2020 (1 year 4 months)

Addressed customer concerns regarding the online selling platform and its services, ensuring customer satisfaction and effective communication.

Customer Service Communication Skills Conflict Resolution Team Collaboration

Direct Key Accounts Specialist / Salesman

Business People Inc.

May 2012 - May 2017 (5 years)

Achieved monthly Key Result Areas (KRAs) such as sales and distribution, created accurate sales reports, and submitted them on time.

Sales Management Reporting Key Account Management Distribution Performance Tracking

Sales Specialist

Medical Center Trading Corp.

Feb 2012 - Jan 2012 (-1 years 11 months)

Assisted customers with product inquiries and ensured that products were displayed properly in the store.

Display Sales Support Communication

End Line Production Crew

Proserve Manworks Inc.

Feb 2011 - Aug 2011 (6 months)

Managed proper handling of product packaging and maintained cleanliness in designated working areas.

Production Management Quality Control Teamwork

Education

Degrees, certifications, and relevant coursework

Aklan State University

Bachelor's Degree, Office Information Management

2006 - 2010

Bachelor in Office Information Management. This program provided a comprehensive understanding of office management practices, information systems, and administrative skills necessary for effective business operations.