Resla King

Managed a team of 13 SDRs to build sales pipelines by driving outbound prospecting, qualifying, and supporting inbound lead follow-up. Recruited, trained, set KPIs, optimized lead generation strategies, and oversaw CRM (Salesforce, Launch Pad) and sales engagement tools (HALO).

Resolved customer concerns related to general issues, billing, and account problems to improve customer satisfaction and retention. Achieved KPIs tied to customer satisfaction and operational productivity, while supporting continuous improvement and assisting with planning and process improvements.

Scheduled maintenance and mechanical appointments and processed warranty claims while maintaining factory warranty schedules. Ensured compliance and timely reimbursements by tracking warranty activity and supporting service workflow.

Tested fuel in a laboratory to ensure it was free of contaminants such as water and sand before use in military aircraft and tactical vehicles. Maintained operational safety by following laboratory testing procedures and producing reliable fuel-quality results.

Initiated automotive services by identifying performance issues, verifying warranty coverage, preparing estimates, writing repair orders, and maintaining customer records. Scheduled maintenance and mechanical appointments to improve service department efficiency and support customer retention.

Helped doctors and pharmacists with patients' prescription coverage by explaining benefits and facilitating overrides. Coached new agents during their first two weeks and trained them on benefits and system navigation to improve onboarding efficiency and agent confidence.