Open to opportunities

Reshma M R

@reshmamr1

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IT Support Engineer with a passion for learning and adapting to new technologies.

India

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What I'm looking for

Looking for a challenging role that leverages my technical expertise and passion for learning, with opportunities for growth and development in a dynamic team.

As a seasoned IT Support Engineer with 5 years of experience, I have honed my skills in providing technical support to worldwide customers, troubleshooting and investigating technical issues, and coordinating with R&D and product teams. My expertise lies in cryptography, blockchain protocol, and cryptocurrencies, with a strong understanding of Ethereum, UTXO, NFTs, smart contracts, cosigner, wallets, Exchanges, and Blockchains.

Throughout my career, I have worked with various technologies, including Microsoft HyperV, Citrix desktop Virtualization, and basic VMware & Windows administration. I am proficient in programming languages such as C++, HTML, Python, Java, and SQL, and have experience with Windows and Mac operating systems.

I am a driven individual with a passion for learning and adapting to new technologies, with a strong academic background in computer science engineering. I am excited to take on new challenges and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Fireblocks Pte Ltd

Oct 2022 - Nov 2023 (1 year 1 month)

Provided technical support to worldwide customers based on cyber and digital assets, coordinated with R&D and product teams for troubleshooting and investigation of technical issues.

Zendesk Jira Datadog Slack Cryptography Ethereum

Technical Support Executive

VYMO

Jul 2021 - Dec 2021 (5 months)

Performed monitoring and responded quickly to tickets received through Freshdesk or phone support line, created JIRA tickets for product/feature/deployment related issues.

Freshdesk Jira

Support Engineer

Microsoft India R&D Private Limited

Mar 2021 - Apr 2021 (1 month)

Worked under Device and deployment team, based on Activation and servicing, worked in windows administrations, such as Active Directory, Windows configurations.

Windows Active Directory

Sr. Systems Engineer

Cognizant Technology solutions

Mar 2016 - Oct 2018 (2 years 7 months)

Coordinated various critical activities on support of production, application and Windows infrastructure, worked in server Virtualization environment, Microsoft Hypervisor.

Virtualization Citrix