Wilson Diosana

I am a detail-oriented content moderator with five years of experience enforcing trust & safety policies and maintaining platform integrity across text, image, video, and audio content. I consistently deliver high accuracy in high-volume environments while protecting user safety and complying with legal standards.

At Conectys I reviewed over 1,050+ pieces of content daily and maintained a 98% accuracy rate, removing hate speech, graphic violence, nudity, spam, and misinformation. I currently support multiple accounts at OAMPI, performing content review, policy enforcement, user appeals, escalations, quality assurance, and tooling feedback.

I bring strong analytical and communication skills, emotional resilience, multilingual capabilities, and familiarity with Zendesk, Salesforce, Jira, CMS tools, and AI-assisted moderation platforms. I thrive in 24/7 operations and contribute to process improvements and team training to enhance moderation workflows.