Open to opportunities

Renz De Leon

@renzdeleon

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Experienced Intake Department Manager and Case Evaluator.

Philippines

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What I'm looking for

I am looking for a role that values client-focused service and offers opportunities for professional growth.

I am an experienced Intake Department Manager and Case Evaluator with a strong background in client intake and legal case assessment. My expertise lies in evaluating case merit, managing sensitive information, and supporting legal teams to deliver efficient, client-focused service. I have honed my skills in a law firm setting, where I successfully coordinated teams and ensured the highest standards of client service.

In addition to my legal experience, I bring four years of technical support expertise, excelling in troubleshooting and problem resolution. My ability to work remotely with minimal supervision has been a significant asset in my career. I am highly self-motivated and dedicated to providing exceptional customer satisfaction, making me a valuable addition to any dynamic organization.

Experience

Work history, roles, and key accomplishments

Intake Department Manager / Case Evaluator

Jaffer and Associates, PLLC

Jul 2024 - Present (11 months)

Managed the intake department, evaluating legal cases for merit and client needs. Coordinated with legal teams to ensure efficient, client-focused service and handled sensitive information.

CRM Software Team Coordination

Level 2 Agent / Advanced Technical Support Representative

Harte Hanks Philippines

Mar 2022 - Present (3 years 3 months)

Provided advanced technical support for Motorola products, resolving complex hardware and software issues. Utilized remote support tools to troubleshoot and ensure customer satisfaction.

Technical Support Troubleshooting Android OS Customer Service

Technical Support Representative

Harte Hanks Philippines

Dec 2021 - Present (3 years 6 months)

Delivered technical support to customers, addressing inquiries and resolving product-related issues. Focused on efficient problem-solving and maintaining high customer satisfaction.

Technical Support Customer Service Troubleshooting Problem Solving Communication

Media Solution Representative Samsung Account Specialist

Concentrix

Sep 2019 - Present (5 years 9 months)

Specialized in media solutions for Samsung accounts, providing dedicated customer support. Managed client inquiries and resolved issues related to Samsung media products.

Customer Service Account Management Problem Solving Communication

Level 2 Agent / Advanced Technical Support Representative

Harte Hanks Philippines

Apr 2017 - Present (8 years 2 months)

Delivered advanced technical support for Samsung products, diagnosing and resolving complex issues. Ensured customer satisfaction through effective troubleshooting and problem resolution.

Technical Support Troubleshooting Customer Service Samsung Products

Technical Support Representative

Harte Hanks Philippines

Sep 2016 - Present (8 years 9 months)

Offered technical assistance and support to customers for Samsung products. Focused on resolving technical issues and enhancing the overall customer experience.

Technical Support Customer Service Troubleshooting Communication Samsung Products Problem Solving

Sales Agent Representative

Dream Techno Solutions

Feb 2016 - Present (9 years 4 months)

Conducted outbound calls for market research and sales surveys in both UK and US markets. Engaged with potential clients to gather data and promote services.

Outbound Calling Sales Market Research Communication

Education

Degrees, certifications, and relevant coursework

Divine Word College of Legazpi

Bachelor of Science, Management and Accountancy

Undertook a comprehensive curriculum focusing on the principles of management and accountancy. Developed foundational knowledge in business operations, financial reporting, and strategic decision-making.