Renita Rippy
@renitarippy
I support healthcare members with accurate, confidential customer service.
United StatesWhat I'm looking for
At Alorica supporting Wellcare Healthcare Plans, I work from home helping members make premium payments, understand plan options, and answer questions about prescription drug plans and costs.
I bring call center experience from Verizon Wireless, where I handled billing inquiries, payment navigation, account updates, accurate account documentation, and customer issue resolution while protecting confidentiality.
I'm completing an Associate of Science degree in Medical Billing and Coding and hold a HIPAA Essentials for Healthcare Professionals certificate. I also bring detail-focused logistics and warehouse experience from Amazon, LT Apparel Group, and C&S Distribution Center.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alorica
Aug 2025 - Present (1 year 1 month)
Provided work-from-home customer service for WellCare health plans, assisting with premium payments, plan selection, and questions about prescription drug plans and costs.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science, Medical Billing and Coding
2025 -
Pursuing an Associate of Science degree in Medical Billing and Coding, expected to complete in December 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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