RENI FAJARWATI
@renifajarwati
Experienced customer service professional with a strong sales background.
IndonesiaWhat I'm looking for
My name is Reni Fajarwati, and I am a dedicated professional with over 2.5 years of experience in customer service and sales marketing. I graduated from STIKOM AKINDO Yogyakarta with a degree in Public Relations. My career began in customer service roles at various telecommunication companies, where I honed my skills in communication and problem-solving.
Most recently, I served as a Call Center Supervisor at PT. ASDP Indonesia Ferry, where I managed a team of agents and ensured high-quality service delivery. Additionally, I have diversified my experience through freelance work, including roles as a Social Media Evaluator and AI Trainer for Indonesian Writers at Outlier.AI. I am passionate about leveraging my skills to contribute to innovative projects and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
AI Trainer for Indonesian Writers
Outlier.AI
Apr 2024 - Present (1 year 3 months)
Trained artificial intelligence models to meet user needs and ensured ethical and proper functioning of AI systems. Contributed to the development of AI for Indonesian writers.
Selling Point Evaluator
Freelancer
Jan 2023 - Present (2 years 6 months)
Evaluated unique selling points (USPs) of products and services on the Crowd Gen platform by Appen. Identified and assessed competitive advantages from existing text.
Transcriptions and Project
Freelancer
Jan 2022 - Present (3 years 6 months)
Converted audio and video recordings into written text in Indonesian and English on the Crowd Gen platform by Appen. Ensured accuracy and linguistic quality in transcriptions.
Supervisor
IVOSIGHTS
Sep 2021 - Present (3 years 10 months)
Supervised and monitored call center agents for ASDP Indonesia Ferry. Ensured quality service and adherence to operational standards.
Search Engine Evaluator
Freelancer
Jan 2021 - Present (4 years 6 months)
Evaluated search results on the UHRS platform by Microsoft to ensure relevance for user queries. Contributed to improving search engine accuracy.
Social Media Evaluator
Freelancer
Jan 2020 - Present (5 years 6 months)
Analyzed and evaluated social media content, advertising, and search results for platforms like Facebook and Instagram. Ensured relevance and quality of online content.
Customer Service
PT. Indodesign
Mar 2017 - Present (8 years 4 months)
Provided customer service for printing and publishing services and performed administrative officer duties. Managed customer inquiries and supported office operations.
Progress Staff
PT. Herdi Karya Constructions
Aug 2014 - Present (10 years 11 months)
Reported daily progress and managed invoices for the Cikarang Listrindo Transfer Tower project. Ensured accurate and timely documentation of project milestones.
Account Executive
PT. SUSHANTCO Indonesia
Mar 2011 - Present (14 years 4 months)
Managed client accounts for franchise services and executed sales and marketing promotions. Developed strategies to increase franchise sales and market reach.
Customer Service Representative
PT. PERSADA
Oct 2010 - Present (14 years 9 months)
Worked as a Call Center Agent for Indosat Telecommunication Provider. Addressed customer concerns and provided support.
Customer Service Representative
PT. Ciptamaya Mitra Solusi
Feb 2009 - Present (16 years 5 months)
Served as a Call Center Agent for XL Telecommunication Provider. Handled customer inquiries and resolved issues efficiently.
Customer Service and Administration Staff
PT. Sago Valasindo
Jan 2004 - Present (21 years 6 months)
Provided customer service for money exchange and managed administrative tasks for the souvenir shop. Handled daily operations related to merchandise and souvenir inventory.
Education
Degrees, certifications, and relevant coursework
STIKOM AKINDO (Akademi Komunikasi Indonesia) Yogyakarta
D3 Public Relations, Public Relations
Activities and societies: Secretary of HMJ (Himpunan Mahasiswa Jurusan) Public Relations (2006–2007); Secretary and Reporter for PEKA (Pers Kampus AKINDO) (2005–2007); Announcer for RAKA (Radio Kampus AKINDO) (2005–2006).
Graduated with a D3 degree in Public Relations. Participated in various courses and seminars related to public relations and communication.
SMKN 4 Bandar Lampung
Vocational School Diploma, Tourism
Completed vocational education with a focus on Tourism. Gained foundational knowledge and skills relevant to the tourism industry.
SLTPN 11 Panjang, Bandar Lampung
High School Diploma, General Studies
Completed high school education. Developed a broad understanding of various subjects.
SDN 1 Campang Raya, Bandar Lampung
Elementary School Certificate, General Studies
Completed elementary school education. Acquired fundamental knowledge and skills.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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