Reni Fajarwati
@renifajarwati1
Experienced customer service professional with a background in sales marketing.
IndonesiaWhat I'm looking for
My name is Reni Fajarwati, and I am a dedicated professional with over 2.5 years of experience in customer service and sales marketing. I graduated from STIKOM AKINDO Yogyakarta with a degree in Public Relations, which has equipped me with strong communication skills and a deep understanding of customer needs. My career has spanned various roles, including Call Center Supervisor at PT. ASDP Indonesia Ferry, where I successfully managed a team of agents and ensured high-quality service delivery.
In addition to my primary roles, I have embraced freelance opportunities that have allowed me to diversify my skill set. As a Social Media Evaluator and Search Engine Evaluator, I have honed my analytical skills, ensuring that content meets user expectations. Currently, I am an AI Trainer for Indonesian Writers at Outlier.AI, where I focus on training AI models to align with user requirements. My passion for continuous learning and adaptability drives my commitment to excellence in every project I undertake.
Experience
Work history, roles, and key accomplishments
AI Trainer for Indonesian Writers
Outlier.AI
Apr 2024 - Present (1 year 4 months)
Trained artificial intelligence models for Indonesian writers, ensuring AI systems functioned ethically and met user needs. Contributed to the development of advanced AI capabilities.
Selling Point Evaluator
Freelancer
Jan 2023 - Present (2 years 7 months)
Evaluated unique selling points (USPs) of products and services to differentiate them from competitors on the Crowd Gen platform by Appen. Provided insights for marketing strategies.
Transcriptions and Project
Freelancer
Jan 2022 - Present (3 years 7 months)
Converted audio and video recordings into written text in both Indonesian and English on the Crowd Gen platform by Appen. Ensured high accuracy and timely delivery of transcriptions.
Supervisor
IVOSIGHTS
Sep 2021 - Present (3 years 11 months)
Supervised and monitored Call Center Agents for ASDP Indonesia Ferry, ensuring adherence to service standards. Provided guidance and support to maintain high-quality customer interactions.
Search Engine Evaluator
Freelancer
Jan 2021 - Present (4 years 7 months)
Evaluated search results on the UHRS platform by Microsoft to ensure relevance and accuracy for user queries. Contributed to improving search engine performance.
Social Media Evaluator
Freelancer
Jan 2020 - Present (5 years 7 months)
Analyzed and evaluated social media content, including advertisements and search results for Facebook and Instagram. Ensured content relevance and quality.
Customer Service
PT. Indodesign
Mar 2017 - Present (8 years 5 months)
Provided customer service for printing and publishing clients and handled various administrative tasks. Ensured efficient operations and client satisfaction in a dynamic environment.
Progress Staff
PT. Herdi Karya Constructions
Aug 2014 - Present (11 years)
Responsible for reporting daily progress and managing invoices for the Cikarang Listrindo Transfer Tower project. Ensured accurate and timely documentation of project milestones and financial transactions.
Account Executive
PT. SUSHANTCO Indonesia
Mar 2011 - Present (14 years 5 months)
Managed client accounts for franchise services and executed sales and marketing promotions. Successfully drove business growth through strategic client engagement and promotional activities.
Customer Service Representative
PT. PERSADA
Oct 2010 - Present (14 years 10 months)
Worked as a Call Center Agent for Indosat Telecommunication Provider, addressing customer concerns and providing timely solutions. Contributed to positive customer experiences through professional interactions.
Customer Service Representative
PT. Ciptamaya Mitra Solusi
Feb 2009 - Present (16 years 6 months)
Served as a Call Center Agent for XL Telecommunication Provider, handling customer inquiries and resolving issues efficiently. Maintained high standards of customer satisfaction through effective communication.
Customer Service and Administration Staff
PT. Sago Valasindo
Jan 2004 - Present (21 years 7 months)
Provided customer service for money exchange transactions and managed administrative tasks for merchandise and souvenir sales. Ensured smooth operations and customer satisfaction in a fast-paced retail environment.
Education
Degrees, certifications, and relevant coursework
STIKOM AKINDO (Akademi Komunikasi Indonesia) Yogyakarta
D3 Public Relations, Public Relations
2005 - 2008
Activities and societies: Secretary of HMJ (Himpunan Mahasiswa Jurusan) Public Relations (2006-2007), Secretary and Reporter for PEKA (Pers Kampus AKINDO) (2005-2007), Announcer for RAKA (Radio Kampus AKINDO) (2005-2006).
Graduated with a D3 in Public Relations. Participated in various courses and seminars related to public relations, including a Table Manner Course at Santika Hotel Yogyakarta and a Studium General Public Relations at AKINDO Yogyakarta. Also attended a seminar on “Refleksi Indonesia Akhir Tahun” at FISIP UGM.
SMKN 4 Bandar Lampung
Vocational School Diploma, Tourism
1999 - 2002
Completed vocational education with a focus on Tourism. Gained foundational knowledge and skills relevant to the tourism industry.
SLTPN 11 Panjang
High School Diploma
1996 - 1999
Completed high school education.
SDN 1 Campang Raya
Elementary School Certificate
1991 - 1996
Completed elementary school education.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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