Steffan Diaz
@steffandiaz
I resolve complex customer, risk, and support operations issues in regulated environments.
United StatesWhat I'm looking for
I've supported customer, credit risk, and operational workflows at Mia Labs and Self Financial, managing investigations, documentation, technical escalations, and high-volume casework from intake through resolution.
At Self Financial, I processed 500+ monthly consumer disputes while supporting FCRA, Reg Z, Reg E, Metro 2, and UDAAP compliance. I bring detailed records management, cross-functional coordination, technical troubleshooting, and clear customer communication to complex regulated operations.
Experience
Work history, roles, and key accomplishments
Support Operations Analyst
Mia Labs, Inc.
Jan 2026 - May 2026 (4 months)
Managed operational support for ~50 dealership accounts, coordinating 50-100+ weekly issue reports through HubSpot and resolving cases from investigation to resolution. Investigated customer-impacting issues, tested system changes, and created documentation to standardize support processes.
Education
Degrees, certifications, and relevant coursework
Normandale Community College
Associate of Arts, Liberal Arts
Earned an Associate of Liberal Arts degree from Normandale Community College, graduating in May 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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