Renee Atlan
@reneeatlan
I resolve customer issues and support sales across phone-based service teams.
Trinidad and TobagoWhat I'm looking for
I've handled customer complaints, account support, sales, orders, refunds, exchanges, and high call volumes at Influx, Global Solutions, and Alliance One. I focus on prompt resolution, accurate records, and empathetic communication that supports customer satisfaction.
I've also supported guests as a room attendant at Marriott Hotel and Luana Resort, maintaining clean rooms and responding to guest needs. My experience includes Zendesk, Gorgias, Slack, customer care, commercial cleaning, inventory control, and hospitality support.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Influx
Oct 2022 - Jan 2023 (3 months)
Handled customer complaints, provided solutions and alternatives, and followed up to ensure resolution. Maintained knowledge of product offerings and recommended new products to customers.
Cleaned and stocked guest rooms, disinfected bathrooms, and maintained clean and comfortable environments in commercial buildings. Followed safety protocols when using chemicals.
Customer Service Agent
Global Solutions
Aug 2018 - Dec 2019 (1 year 4 months)
Identified and assessed customer needs, provided accurate information, and resolved complaints. Met sales targets and handled high call volumes using computer technology.
Room Attendant
Luana Resort
Jun 2014 - Aug 2017 (3 years 2 months)
Maintained spotless environments by vacuuming, mopping, and dusting. Engaged with guests on room requirements and responded to requests for amenities.
Customer Service Agent
Alliance One
Feb 2014 - May 2014 (3 months)
Handled customer inquiries and suggestions courteously, answered calls with minimal wait times, and updated account information. Escalated major issues to supervisors.
Server
Jam Rock Sports Bar and Grill
Aug 2006 - Dec 2010 (4 years 4 months)
Served food and beverages promptly, worked with POS system, and maintained clean dining areas. Resolved customer complaints and explained menu items.
Education
Degrees, certifications, and relevant coursework
CSME
Certificate, Housekeeping
Completed the CSME Certificate in Housekeeping.
City and Guilds-Leap Vocational Centre
Certificate, Phlebotomy
Earned a Certificate in Phlebotomy from City and Guilds-Leap Vocational Centre.
Hecoin Health Institution
Certificate, Health and Safety
Completed AED/CPR Course Completion at Hecoin Health Institution.
Lime
Certificate, Customer Service
Earned a Certificate as a Customer Care Representative from Lime.
Culloden Vocational Training Institute
Certificate, Hospitality
Completed Level 2 Certificate in Hospitality Villa and Other Properties at Culloden Vocational Training Institute.
Culloden Vocational Training Institute
Certificate, Customer Service
Received the Most Outstanding Customer Service Certificate from Culloden Vocational Training Institute.
Availability
Location
Trinidad and TobagoAuthorized to work in
Salary expectations
Job categories
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