Courtney Childs
@courtneychilds
I translate healthcare and claims data into actionable business improvements.
United StatesWhat I'm looking for
I've supported AIG Warranty as a Business Analyst, connecting IT teams and business stakeholders through discovery, requirements gathering, backlog prioritization, process modeling, and validation.
I create BRDs, FRDs, process flows, data flow diagrams, BPMN models, test plans, test cases, and acceptance criteria. I also built requirements templates that increased team efficiency by 25% and created dashboards and metrics using Excel, Power BI, and Tableau.
At Centene Corporation's Absolute Total Care, I analyzed provider data supporting claims processing and reporting, resolved data-quality issues in the Amisys claims system, and partnered with claims, provider relations, contracting, IT, and external vendors.
Earlier at Aflac Group, I led quality assurance, accounting accuracy, compliance, and cross-functional programs, including audit frameworks, root-cause analysis, training, and KPI reporting for senior leadership.
Experience
Work history, roles, and key accomplishments
Business Analyst
AIG Warranty
Jul 2021 - Sep 2025 (4 years 2 months)
Served as primary liaison between IT and business stakeholders, driving discovery meetings, requirements gathering, and validation. Created process flows, data flow diagrams, and BPMN models, and developed test plans and acceptance criteria.
Analyzed and modified provider data to support claims processing and reporting. Created and modified Access database queries, identified and resolved data quality issues, and supported departmental reporting and audits.
Led cross-functional programs to improve quality assurance, accounting accuracy, and compliance. Functioned as Program Manager overseeing projects, created quality audit frameworks, and facilitated root cause analyses.
Education
Degrees, certifications, and relevant coursework
Strayer University
Master of Business Administration, Business Administration
Pursued a Master of Business Administration with a focus on Business Administration.
Lander University
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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